What this status means
DPD Belgium's driver tried to deliver your parcel but could not hand it over. Common reasons are that nobody was there to receive it, the premises were closed, or the address could not be matched to the parcel. The driver brought it back to the local DPD depot, where it is now being held.
Is my package delayed?
Yes, this is an exception. A failed delivery attempt is not unusual and does not mean the parcel is lost, but the delivery will take longer than if the first attempt had worked. How much longer depends on what DPD arranges next.
What happens next
Usually DPD plans a new delivery attempt from the depot. In some cases the parcel is redirected to a pickup point, or the courier waits for your instructions. If the address was a problem, the parcel may be held until it is corrected.
What you can do
- Keep checking the tracking history for a new delivery attempt or a pickup notice.
- Check any notification or card from DPD, and make sure the address on your order is complete and correct.
- If someone can receive the parcel, or you can choose a new delivery day or pickup point through DPD, do so.
- If nothing changes or the status stays the same for longer than usual, contact DPD Belgium or the seller, with your tracking number and order details ready.
Other DPD Belgium statuses associated with «misc»
- — We have an issue to process your parcel through customs, some information is missing
- — Your parcel is on its way but we are sorry to inform that your packaging was damaged
- — Your parcel delivery date has changed, it will be delivered on
- — We have repackaged your parcel for delivery
- — We sent you a notification with your delivery details
- — We successfully got in touch with you
- — You received a notification with your delivery details
- — We're sorry but the retrieval point is closed
- — Your parcel is being held on our premises, the documentation is incorrect
- — Your collection request has been confirmed
- — Your parcel will be delivered to another address according to your instructions
- — Your parcel is on its way. We are sorry to inform you that the packaging was damaged
- — We received and followed your delivery instructions
- — We received and followed your delivery instructions about the redirection
- — Your parcel will be delivered to a retrieval point
- — We have a problem with the postcode indicated on the label
- — We received your instructions about delivery of your parcel to your safe place
- — We are processing your parcel on a special lane as it does not conform to our standards
- — We received your phone call
- — Your parcel will be collected soon
- — There is an issue with your parcel at our delivery depot
- — We couldn't send a notification with your delivery details
- — We opened an investigation
- — We received your payment
- — We sent you a notification
- — We relabelled your parcel
- — We couldn't deliver your parcel, your name is unknown at the address provided
- — We received your delivery instructions about the redirection to a retrieval point/depot
- — We received your request to reschedule your delivery
- — Information exchange for customs process is successful
- — We opened a query
- — We couldn't send you a notification with your delivery details as your contact details are incorrect
- — We informed you via email that your parcel will be delivered
- — As you weren't there, your parcel has been redirected to a retrieval point. You will be informed of the location upon arrival
- — As requested, your parcel will be delivered on
- — Your delivery has been scheduled according to your instructions
- — We couldn't send you a notification informing you that your parcel is available at the retrieval point
- — We couldn't deliver your parcel, it will be soon available at our depot
- — We are proceeding to standard checks
- — We're sorry but we were unable to contact you via SMS as we don't have the required contact number
- — Your parcel is being held on our premises
- — Your parcel will be delivered to a retrieval point according to your instructions
- — Your parcel is estimated to be delivered on
- — We couldn't deliver your parcel, the address has been changed
- — Your parcel is being held on our premises, the address is incorrect
- — Your parcel is being held at our hub
- — We tried to call you unsuccessfully
- — We informed you via SMS that your parcel will be delivered
- — There was an issue to drop off your parcel due to a lack of space in the retrieval point
- — We are collecting the required information
- — We are proceeding to the export process
- — Data has been received to process customs clearance
- — Don't forget that your parcel is available at the retrieval point
- — We relabelled your parcel at the gateway
- — We are rearranging the delivery of your parcel according to your instructions
- — We received your delivery instructions
- — As you weren't home, we were unable to deliver your parcel and had to return it to the depot
- — The address has been changed
- — Your parcel will be delivered later today according to your instructions
- — Your parcel will be delivered to a safe place according to your instructions
Tracking package of DPD Belgium
With the use of our tracking form you can easily check the status of your package. Also if you want to tracking DPD Belgium and get your package location updates to your e-mail, you can Register on our website.
DPD Belgium — is not the only postal service that you can track at PackageRadar. See full list of postal services available.
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