Clearance delay - Import - Description provided is insufficient to classify commodity
FedEx tracking parcelWhat this status means
The parcel has reached the destination country and is held at customs clearance. The goods description on the shipping paperwork is too vague for customs to assign a tariff category, for example "gift", "samples" or "clothing" without detail. FedEx cannot release it until a clearer description is supplied. The parcel is usually at a FedEx facility or with the customs authority.
Is my package delayed?
Yes, this is an exception. The parcel is paused until the description is fixed, so it will take longer than the previous steps. It is not lost or damaged. In most cases, about 57%, the next update is the import release, which means the problem was resolved. In about 8% of cases the parcel is returned to the sender.
What happens next
- Most often, customs accepts the corrected information and FedEx shows "International shipment release - Import".
- The parcel then continues to a local facility and out for delivery.
- FedEx may ask you for broker or importer details.
- If the description is never corrected, the parcel may be sent back to the shipper.
What you can do
- Wait and keep checking the tracking history, as many cases clear without any action from you.
- Contact the seller and ask them to send FedEx a more detailed description of the goods: what the item is, its material and its use.
- If the tracking does not change for longer than usual, contact FedEx with your tracking number and order details.
- Answer promptly if FedEx or a broker contacts you, and be ready to pay import duties or taxes if they apply.
Previous status updates:
- On the way - Package available for clearance 56
- On the way 8
- At local FedEx facility 4
- At destination sort facility 2
- Arrived at FedEx hub 1
- Clearance in progress 1
- Shipment exception - Unable to contact recipient for broker info 1
Next status updates:
- International shipment release - Import 36
- On the way 10
- Departed FedEx hub 7
- Returning package to shipper - Return tracking number 5
- Shipment exception - Unable to contact recipient for broker info 1
- At local FedEx facility 1
- Clearance in progress 1
- Clearance delay - Import - Clearance instructions from the importer are required 1
- International shipment release - Export 1
Other FedEx statuses associated with «customs office requested an additional information»
- — Shipment exception - Improper or missing international paperwork, contact Customer Service
- — Clearance delay - Import - Clearance instructions from the importer are required
- — Clearance delay - Import - Manufacturer name and address or manufacturer identification code (MID) for each commodity required
- — Clearance delay - Import - Shipment requires a Commercial Invoice
- — Clearance delay - Import - A specialized form/statement is required for clearance from recipient
- — Clearance delay - Import - Commercial Invoice is incomplete
- — Clearance delay - Import - Shipment documentation indicates value discrepancy. Correct value of shipment is required
- — Clearance delay - Import - A confirmation of the value of goods is required
- — Clearance delay - Import - Proof of Export documentation required for shipment to obtain duty relief upon clearance
- — Clearance delay - Import - A verification of the country of manufacture is required
- — Clearance delay - Import - Documents must be translated into the local language for goods to be classified and shipment to be cleared
- — Clearance delay - Import - Importer needs to provide tariff number
- — Clearance delay - Import - Original invoice with company logo and/or original signature is required for clearance
- — Clearance delay - Import - A written statement indicating the end use of goods or reason of importation is required
- — Clearance delay - Import - Shipment requires importer's registration/identification number for clearance. (Examples include EIN, SSN, VAT, GST, RFC, etc.)
- — Clearance delay - Import - Additional documentation is required for clearance
- — Clearance Delay - Improper or missing paperwork, contact Customer Service
Tracking package of FedEx
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