What this status means
Your parcel is an international shipment held at customs clearance. FedEx has found that the paperwork needed to release it is incorrect or incomplete, for example a missing commercial invoice, an unclear item description or a missing value. The parcel is physically held at a customs or clearance facility in the country it has entered until the problem is fixed.
Is my package delayed?
Yes, this is an exception. The message asks you to contact customer service, which usually means the parcel will not move on by itself. It does not mean the parcel is lost or will be returned, but the delivery will take longer than the earlier steps unless the paperwork is corrected.
What happens next
Once FedEx or the customs office receives the correct documents or details, the parcel can be cleared and sent on for delivery. If any duties or taxes are due, they may be requested before release. If the problem is not resolved, the shipment can stay on hold.
What you can do
- Contact FedEx customer service soon and ask exactly which document or detail is missing.
- Have your tracking number, order details and the sender's name ready.
- Contact the seller or sender, who often has to supply the invoice or corrected information.
- Pay any duties or taxes if they are requested, and keep checking the tracking history for updates.
Other FedEx statuses associated with «customs office requested an additional information»
- — Shipment exception - Improper or missing international paperwork, contact Customer Service
- — Clearance delay - Import - Clearance instructions from the importer are required
- — Clearance delay - Import - Description provided is insufficient to classify commodity
- — Clearance delay - Import - Manufacturer name and address or manufacturer identification code (MID) for each commodity required
- — Clearance delay - Import - Shipment requires a Commercial Invoice
- — Clearance delay - Import - A specialized form/statement is required for clearance from recipient
- — Clearance delay - Import - Commercial Invoice is incomplete
- — Clearance delay - Import - Shipment documentation indicates value discrepancy. Correct value of shipment is required
- — Clearance delay - Import - A confirmation of the value of goods is required
- — Clearance delay - Import - A verification of the country of manufacture is required
- — Clearance delay - Import - Proof of Export documentation required for shipment to obtain duty relief upon clearance
- — Clearance delay - Import - Importer needs to provide tariff number
- — Clearance delay - Import - Documents must be translated into the local language for goods to be classified and shipment to be cleared
- — Clearance delay - Import - A written statement indicating the end use of goods or reason of importation is required
- — Clearance delay - Import - Original invoice with company logo and/or original signature is required for clearance
- — Clearance delay - Import - Shipment requires importer's registration/identification number for clearance. (Examples include EIN, SSN, VAT, GST, RFC, etc.)
- — Clearance delay - Import - Additional documentation is required for clearance
Tracking package of FedEx
With the use of our tracking form you can easily check the status of your package. Also if you want to tracking FedEx and get your package location updates to your e-mail, you can Register on our website.
FedEx — is not the only postal service that you can track at PackageRadar. See full list of postal services available.
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