Clearance delay - Import - Documents must be translated into the local language for goods to be classified and shipment to be cleared
FedEx tracking parcelWhat this status means
The parcel has reached the destination country and is held at customs. The customs office cannot classify the goods or clear the shipment because the paperwork, such as the invoice or product description, is not in the local language. FedEx needs translated documents before customs can continue.
Is my package delayed?
Yes, this is an exception. The parcel has stopped at the clearance step and will not move on until the document problem is resolved. The delay will last longer than the previous steps, and the length depends on how fast the translation is supplied.
What happens next
Once the translated documents are accepted, the parcel is released and usually appears at a local FedEx facility or departs a FedEx hub on its way to you. Outcomes vary, though. In about one third of cases the shipment is sent back to the sender, and a return tracking number is issued.
What you can do
- Wait a short while and keep checking the tracking history for changes.
- Contact the seller or sender, who often holds the original documents and can arrange a translation.
- If nothing changes, contact FedEx customer service with your tracking number and order details.
- Be ready to pay import duties or taxes once the shipment is cleared.
Previous status updates:
Next status updates:
- At local FedEx facility 1
- Departed FedEx hub 1
- Returning package to shipper - Return tracking number 1
Other FedEx statuses associated with «customs office requested an additional information»
- — Shipment exception - Improper or missing international paperwork, contact Customer Service
- — Clearance delay - Import - Clearance instructions from the importer are required
- — Clearance delay - Import - Description provided is insufficient to classify commodity
- — Clearance delay - Import - Manufacturer name and address or manufacturer identification code (MID) for each commodity required
- — Clearance delay - Import - Shipment requires a Commercial Invoice
- — Clearance delay - Import - A specialized form/statement is required for clearance from recipient
- — Clearance delay - Import - Commercial Invoice is incomplete
- — Clearance delay - Import - Shipment documentation indicates value discrepancy. Correct value of shipment is required
- — Clearance delay - Import - A confirmation of the value of goods is required
- — Clearance delay - Import - A verification of the country of manufacture is required
- — Clearance delay - Import - Proof of Export documentation required for shipment to obtain duty relief upon clearance
- — Clearance delay - Import - Importer needs to provide tariff number
- — Clearance delay - Import - A written statement indicating the end use of goods or reason of importation is required
- — Clearance delay - Import - Original invoice with company logo and/or original signature is required for clearance
- — Clearance Delay - Improper or missing paperwork, contact Customer Service
- — Clearance delay - Import - Additional documentation is required for clearance
- — Clearance delay - Import - Shipment requires importer's registration/identification number for clearance. (Examples include EIN, SSN, VAT, GST, RFC, etc.)
Tracking package of FedEx
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