Clearance delay - Import - Clearance instructions from the importer are required
FedEx tracking parcelWhat this status means
Your parcel has reached the destination country and is held at the customs stage of FedEx's import process. Customs cannot release it yet because FedEx needs instructions from the importer, meaning you or the company importing on your behalf. These usually cover who should handle clearance and how duties and taxes will be paid. The parcel is stored at a FedEx or customs facility while this is sorted out.
Is my package delayed?
This is an exception, not a routine scan. The parcel has stopped moving until the instructions arrive, so it will take longer than the previous steps. It is usually a paperwork matter and not a sign that the parcel is lost or damaged. Delivery is not guaranteed, though.
What happens next
Once FedEx has what it needs, the parcel is most often released, shown as "International shipment release - Import" (about four in five cases). After that it moves on to a local facility and out for delivery. Sometimes FedEx asks for something more specific, such as a registration or tax identification number.
What you can do
- Check your email, texts and any FedEx notifications for a request for information, and reply promptly.
- If you have heard nothing, contact FedEx with your tracking number and ask what they need from you.
- Ask the seller for the commercial invoice and the contents and value details of the shipment.
- Be ready to pay import duties or taxes if they apply.
Previous status updates:
- On the way - Package available for clearance 162
- On the way 15
- At local FedEx facility 6
- At destination sort facility 4
- Departed FedEx hub 4
- International shipment release - Import 4
- Clearance delay - Import - In clearance process 1
- On the way - Paperwork available for non-FedEx broker 1
- Delivery exception - Business closed - No delivery attempt 1
- Clearance delay - Import - Description provided is insufficient to classify commodity 1
Next status updates:
- International shipment release - Import 148
- On the way 19
- At local FedEx facility 8
- Departed FedEx hub 4
- Arrived at FedEx hub 3
- Clearance delay - Import - Shipment requires the importer's registration/identification number for clearance. (Examples include EIN, SSN, VAT, GST, RFC, RUT, RUC, NIT, CUIT, RIF, etc.)1
- Delivery updated - Your package may be late- local delivery restrictions 1
- Shipment exception - Unable to contact recipient for broker info 1
Other FedEx statuses associated with «customs office requested an additional information»
- — Shipment exception - Improper or missing international paperwork, contact Customer Service
- — Clearance delay - Import - Description provided is insufficient to classify commodity
- — Clearance delay - Import - Manufacturer name and address or manufacturer identification code (MID) for each commodity required
- — Clearance delay - Import - Shipment requires a Commercial Invoice
- — Clearance delay - Import - A specialized form/statement is required for clearance from recipient
- — Clearance delay - Import - Commercial Invoice is incomplete
- — Clearance delay - Import - Shipment documentation indicates value discrepancy. Correct value of shipment is required
- — Clearance delay - Import - A confirmation of the value of goods is required
- — Clearance delay - Import - Proof of Export documentation required for shipment to obtain duty relief upon clearance
- — Clearance delay - Import - A verification of the country of manufacture is required
- — Clearance delay - Import - Documents must be translated into the local language for goods to be classified and shipment to be cleared
- — Clearance delay - Import - Importer needs to provide tariff number
- — Clearance delay - Import - Original invoice with company logo and/or original signature is required for clearance
- — Clearance delay - Import - A written statement indicating the end use of goods or reason of importation is required
- — Clearance delay - Import - Shipment requires importer's registration/identification number for clearance. (Examples include EIN, SSN, VAT, GST, RFC, etc.)
- — Clearance delay - Import - Additional documentation is required for clearance
- — Clearance Delay - Improper or missing paperwork, contact Customer Service
Tracking package of FedEx
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