Delivery failed, Note: Incorrect address Please contact customer service number:+1 (949) 688-6032 / e-mail: cs@mail.gofoexpress.com to provide the correct address

What this status means

GOFO Express tried to deliver the parcel, but the driver could not complete the delivery because the address on the label looked wrong or incomplete. The parcel is not lost. It is most likely back at a local GOFO facility or still with the driver, waiting for a corrected address.

Is my package delayed?

Yes, this is an exception, not a routine step. The parcel will not move on toward delivery until the address problem is sorted out, so the delivery will take longer than the previous steps did. How long depends on how quickly a correct address reaches the courier.

What happens next

Once GOFO Express has a confirmed address, the parcel is normally put back into the delivery route and a new attempt is made. If the address cannot be corrected, the parcel may be held, returned to the sender, or marked as undeliverable.

What you can do

• Check the delivery address in your order for typos, a missing apartment or unit number, or a wrong ZIP code.
• Contact GOFO Express customer service at +1 (949) 688-6032 or cs@mail.gofoexpress.com and give them the correct address. Have your tracking number ready.
• If the address in your order was wrong, tell the seller or marketplace as well, so they can update their records.
• Keep checking the tracking history for a new delivery attempt after you have sent the correction.