Delivery Exception, Cannot Access the Delivery Location. For Delivery Issues & Tracking Support, Contact GOFO at +1 949 688-6032 or cs@mail.gofoexpress.com

What this status means

The GOFO Express driver reached your delivery address but could not get to the exact spot where the parcel is meant to be left. Common causes are a locked gate, a closed business, a building with restricted entry or a door code the driver did not have. The parcel is still with GOFO, most likely on the delivery vehicle or back at a local facility.

Is my package delayed?

This is an exception, not a routine step. The delivery attempt did not succeed, so the parcel will arrive later than planned unless access is sorted out. It does not mean the parcel is lost or damaged.

What happens next

GOFO usually tries delivery again, and the tracking history should show a new update when it does. If access problems continue, the parcel may be held or returned to the sender. How quickly this happens depends on the local delivery team.

What you can do

• Check that the address is complete and correct, including unit number and any access instructions.
• If the address is a business, confirm it is open to receive deliveries, or whether a gate or door code is needed.
• Keep checking the tracking history for a new attempt.
• If nothing changes for longer than usual, contact GOFO using the phone number or email in the message, or contact the seller. Have your tracking number and order details ready.