Delivery failed, type: Incorrect address Please contact customer service number:+1 (949) 688-6032 / e-mail: cs@mail.gofoexpress.com to provide the correct address

What this status means

GOFO Express tried to deliver the parcel, but the driver could not complete the delivery because the address on the label was judged incorrect or incomplete. The parcel is still with the courier, usually on the local delivery vehicle or back at the nearby delivery facility. The message asks you to contact GOFO customer service with the correct address.

Is my package delayed?

Yes, this is an exception, not a routine step. The parcel will not move forward until the address problem is sorted out, so delivery will take longer than planned. It does not mean the parcel is lost, but it should be dealt with promptly rather than left to resolve itself.

What happens next

Once GOFO has a confirmed address, the parcel is normally put out for delivery again. If the address cannot be confirmed, the courier may hold the parcel or return it to the sender. Your tracking history should show a new delivery attempt or a return step.

What you can do

• Check the delivery address on your order for typos, a missing apartment or unit number, or a wrong postcode.
• Contact GOFO customer service by phone or by email with the tracking number and the full correct address.
• Tell the seller or marketplace too, as they may be able to correct the address or contact the courier for you.
• Keep checking the tracking history to confirm that a new attempt is scheduled.