What this status means
PostNL is holding your parcel at one of its facilities instead of delivering it right now, and the recipient is being told about it. The parcel is safe and inside PostNL's network. It is not lost. The message says nothing about why it is being held, so look for a notification from PostNL by email, SMS or a card through the door.
Is my package delayed?
This message by itself is an exception rather than a routine step, but it is not usually a serious problem. The parcel has not moved on the normal path for the moment. Most often the next update is a successful delivery, so it often resolves without any action from you. If the hold lasts longer than the previous steps did, treat it as a delay.
What happens next
- Most often (about 57% of cases) the parcel is delivered successfully.
- In about 15% of cases it goes to a pickup point and waits for you there.
- Sometimes the same message appears again, or the parcel goes back out for delivery or to a sorting centre.
What you can do
- Check your email, SMS and letterbox for a PostNL notice. It may explain the hold or ask for something.
- Make sure the delivery address and contact details on the order are correct.
- If you have not been contacted and the status stays the same for longer than usual, contact PostNL with your tracking number.
- If the parcel came from abroad, also ask the seller, with your order details ready, whether customs charges or paperwork are pending.
Previous status updates:
- The item is at the local sorting centre 80
- The item is out for delivery 61
- The item is being held, addressee being notified 25
- The item is released by customs 22
- The item has been processed in the country of destination 22
- The item is available at the pickup point 20
- The delivery of the item was unsuccessful 15
- The item will be scheduled for a new delivery attempt 6
- The item is at customs 3
- The item has arrived at the domestic sorting centre 2
Next status updates:
- The item has been delivered successfully 134
- The item is available at the pickup point 36
- The item is being held, addressee being notified 25
- The item is out for delivery 11
- The item is at the local sorting centre 7
- The item is at the local delivery office 7
- The delivery of the item was unsuccessful 5
- The item could not be delivered and will be returned to sender 5
- The item is unclaimed and will be returned to sender 4
- Прибуло до Відділення3
Tracking package of Netherlands Post
With the use of our tracking form you can easily check the status of your package. Also if you want to tracking Netherlands Post and get your package location updates to your e-mail, you can Register on our website.
Netherlands Post — is not the only postal service that you can track at PackageRadar. See full list of postal services available.
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