Delayed Linehaul Departure

What this status means

"Delayed Linehaul Departure" is a SkyNet message about the long-distance leg of the journey. Linehaul is the trunk transport that moves parcels between sorting hubs or cities, usually by truck or by air. The parcel is at a SkyNet facility, ready to be loaded onto that transport, but the vehicle or flight it was meant for has not left on schedule.

Is my package delayed?

Yes, this message is an exception. It means a departure was held up, so the parcel will be moving later than planned. It does not by itself mean the parcel is lost or damaged. The cause is usually something on the transport side, such as a late connection or a vehicle that left later than planned, rather than a problem with your parcel.

What happens next

Once the transport leaves, the parcel travels to the next hub, and the tracking usually shows a departure or arrival scan there. After that it continues through sorting and out for delivery in the normal way. The delay may carry through to the final delivery date, but it does not always.

• Departure scan from the facility
• Arrival at the next hub
• Sorting, then out for delivery

What you can do

• Wait and keep checking the tracking history for a new scan.
• If nothing changes for longer than the previous steps took, contact SkyNet customer service.
• If you bought from an online shop or marketplace, you can also ask the seller to check with SkyNet.
• Have your tracking number and order details ready when you get in touch.