On Hold - In Branch

What this status means

SkyNet has stopped the parcel at one of its branches instead of sending it straight on. It is physically in a SkyNet facility, usually one it reached after passing through a hub. "On Hold" means processing is paused. It does not tell you why, and it does not mean the parcel is lost or damaged.

Is my package delayed?

This message by itself is an exception, though not necessarily a serious one. It always followed an arrival at a hub, and the parcel then moved on in most cases. A hold can add time, and the stay may be longer than the previous steps. If the status stays the same for much longer than the earlier steps took, treat it as a delay.

What happens next

• Most often, in about two thirds of cases, the next update is "In Transit to Destination", meaning the hold was lifted and the parcel is travelling onward.
• In about one third of cases the next update is "Released from Customs". That suggests the hold was linked to a customs check on an international shipment.

What you can do

• Wait and keep checking the tracking history. Many holds clear without any action from you.
• If the parcel is international, check whether customs duties or taxes are due, and whether the courier or customs has asked you for documents.
• Make sure the delivery address and phone number on the order are correct.
• If the status does not change for longer than usual, contact SkyNet or the seller. Have your tracking number and order details ready, and ask why the parcel is on hold.