Shortlanded

What this status means

"Shortlanded" is a freight term. It means your parcel was listed on the flight or transport manifest but was not unloaded at the place where it was expected. The rest of the shipment arrived, but your parcel did not come off with it. It may have stayed on the vehicle, been loaded elsewhere, or been left behind at an earlier point.

Is my package delayed?

This message is an exception, not a routine scan. It usually means the parcel is behind schedule, because it missed the connection it was planned for. It does not by itself mean the parcel is lost. Parcels recorded this way are often found and moved on, but nothing is guaranteed.

What happens next

SkyNet will normally try to trace the parcel and send it on to the right facility. The next scan is likely to show it arriving at a hub or being forwarded on a later connection. The wait may be longer than between earlier steps, and the tracking page can stay unchanged for a while.

What you can do

• Wait and keep checking the tracking page for a new scan.
• If nothing changes for longer than the earlier steps took, contact the seller first, as they hold the shipping contract.
• You can also contact SkyNet directly and ask them to trace the parcel.
• Have your tracking number, order details and delivery address ready.