Parcel pickup failed at the merchant’s location status of UniUni package tracking service

What this status means

UniUni's driver went to the seller's location to collect your parcel and could not take it. The parcel has not entered UniUni's network yet and is still with the seller. This is not a failed delivery to your address, even though the status is labelled as a failed attempt. Common reasons are that the seller was closed, the parcel was not ready, or nobody could hand it over at the time.

Is my package delayed?

This message is an exception. It means the parcel missed its first handover, so the journey is likely to start later than planned. It does not mean the parcel is lost, and it does not by itself mean the order is cancelled.

What happens next

Usually UniUni schedules another pickup attempt with the seller, and the history then shows the parcel being collected and moving to a sorting facility. If the seller cannot hand the parcel over, it may stay with them until they sort it out with the courier. Updates can be slow while this happens.

What you can do

Wait and keep checking the tracking history for a new pickup or scan.
If nothing changes for longer than you would expect, contact the seller first, since the parcel is still in their hands.
Ask the seller whether the parcel is ready and whether they have contacted UniUni.
Have your tracking number and order details ready when you write to them.

Tracking package of UniUni

With the use of our tracking form you can easily check the status of your package. Also if you want to tracking UniUni and get your package location updates to your e-mail, you can Register on our website.

UniUni — is not the only postal service that you can track at PackageRadar. See full list of postal services available.

Parcel pickup failed at the merchant’s location

What this status means

Is my package delayed?

What happens next

What you can do

Other UniUni statuses associated with «delivery attempt failed»

Tracking package of UniUni