What this status means
The parcel has reached the customs stage of its journey. It is with a clearing agency, a company that handles import paperwork and checks for UPS, and is waiting for final release. Once released, it can go back into UPS's normal network.
Is my package delayed?
This message by itself is normal for international parcels, not an exception. It only becomes a concern if the parcel stays here for longer than the previous steps took, or if the next update asks for duties or taxes that are not paid. Customs checks are a common cause of slower movement, but the message alone does not mean something is wrong.
What happens next
Most often the parcel is released and UPS scans it as arrived at a facility, which happened in about a quarter of cases. Other common next steps are a pickup scan or a departure scan. In about one case in eight, UPS reports that duties or taxes are due on the package, and it usually waits for that to be settled.
What you can do
- Wait and keep checking the tracking history for a new scan.
- If a duties or taxes notice appears, follow the payment instructions it gives, since the parcel may not move on until then.
- If the status stays unchanged for longer than usual, contact UPS with your tracking number.
- If UPS cannot help, ask the seller, with your order details ready, to check the customs paperwork.
Previous status updates:
- Label Created, Shipper created a label, UPS has not received the package yet 215
- Departed from Facility 60
- The package is at the clearing agency awaiting final release 40
- Arrived at Facility 40
- Processing at UPS Facility 39
- Export Scan 34
- Your package is on the way 17
- Dropped off at UPS Access Point by Customer, The UPS Access Point™ location has prepared the package for return to UPS or pickup by UPS 15
- We have your Package, Arrived at Facility 14
- Import charges are due and payable at delivery 11
Next status updates:
- We have your Package, Arrived at Facility 150
- Label Created, Shipper created a label, UPS has not received the package yet 66
- Duties or taxes are due on this package 63
- We have your Package, Pickup Scan 55
- Departed from Facility 54
- Arrived at Facility 41
- The package is at the clearing agency awaiting final release 40
- Delivered, DELIVERED 35
- Your package has been released by a government agency 20
- Export Scan 16
Other UPS statuses associated with «customs clearance in progress»
- — Your package is pending release from a Government Agency. We'll notify the receiver or sender if information is needed
- — On the Way, Your package is pending release from a Government Agency. We'll notify the receiver or sender if information is needed
- — Your package is pending release from a Government Agency. Once they release it, your package will be on its way
- — On the Way, UPS is awaiting payment authorization from the receiver
- — On the Way, UPS is preparing your package for clearance. We will notify you if additional information is needed
- — On the Way, Your package is pending release from a Government Agency. Once they release it, your package will be on its way
- — UPS is preparing your package for clearance. We will notify you if additional information is needed. / Resolved
- — On the Way, Importer's consumer or business Identification number is required for clearance. Awaiting information from the customer. / We've contacted the receiver
- — Your package is pending release from a Government Agency. We'll notify the receiver or sender if information is needed. / Your delivery will be rescheduled
- — On the Way, Your package is pending release from a Government Agency. We'll notify the receiver or sender if information is needed. / We've requested that the receiver contact us
- — On the Way, UPS initiated contact with receiver to collect the import processing fee. Select Pay Now (where available)
- — Your package has been delayed due to an export gateway hold. / A hold on your package has been resolved
- — On the Way, UPS is awaiting payment authorization from the receiver. / A hold on your package has been resolved
- — A Government Agency has requested proof of package value. Awaiting information from the customer. / A hold on your package has been resolved
- — On the Way, Your package is pending release from a Government Agency. We'll notify the receiver or sender if information is needed. / Your delivery will be rescheduled
- — On the Way, Your package is pending release from a Government Agency. Once they release it, your package will be on its way. / We've contacted the receiver
- — On the Way, Your package is pending release from a Government Agency. Once they release it, your package will be on its way. / Your delivery will be rescheduled
- — On the Way, Commodity information must be validated by the sender or importer. Awaiting information from the customer
- — We are working on resolving clearance issues raised by a Government Agency. / A hold on your package has been resolved
- — On the Way, The shipment is undergoing inspection. We will notify you if additional information is needed
- — On the Way, Importer's consumer or business Identification number is required for clearance. Awaiting information from the customer. / A hold on your package has been resolved
- — On the Way, We're awaiting Customs authorization before returning this package to the sender
- — On the Way, A Government Agency requires additional information or documents. Awaiting information from the customer
- — On the Way, Customs requires additional information or documents for clearance. Awaiting information from the customer
- — On the Way, Your package has been delayed due to a Government Agency hold
- — Your package is being processed for submission to the Food and Drug Administration (FDA). / Resolved
- — On the Way, We'll contact the sender/receiver because Commodity description information validation is required by Sender/Importer before release
- — Unable to Deliver, Your package is pending release from a Government Agency. We'll notify the receiver or sender if information is needed. / The package is undeliverable and is in the process of being disposed of according to the local guidelines
- — On the Way, Your package arrived at Import without prior notification. UPS is working to resolve the issue
- — A required security check has delayed delivery / The receiver arranged to pick up the package at a UPS facility. Pickup must be made within 5 business days
- — On the Way, A Government Agency has requested proof of package value. Awaiting information from the customer
- — Package is pending release from a Government Agency. We'll notify the receiver or sender if information is needed
- — On the Way, UPS initiated contact with the sender to obtain clearance information. Once received, UPS will submit for clearance
- — Your package is pending release by a Government Agency. Once released, it will be on its way. Check back for updates
- — On the Way, Importer's consumer or business Identification number is required for clearance. Awaiting information from the customer. / Resolved
- — On the Way, UPS is awaiting payment authorization from the receiver. / We've contacted the receiver
- — Your package is pending release from a government agency. We'll notify the receiver or sender if information is needed
- — On the Way, A missing commercial invoice is causing a delay. We are working to obtain this information
Tracking package of UPS
With the use of our tracking form you can easily check the status of your package. Also if you want to tracking UPS and get your package location updates to your e-mail, you can Register on our website.
UPS — is not the only postal service that you can track at PackageRadar. See full list of postal services available.
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