Your package is pending release from a government agency. We'll notify the receiver or sender if information is needed
UPS tracking parcelWhat this status means
UPS has handed your parcel to the customs authority, or another government agency, of the country it is entering. The parcel is being held at a facility while that agency checks it and decides whether it can go on. UPS cannot move it until the agency gives its approval.
Is my package delayed?
This message by itself is normal for international shipments. Every parcel crossing a border goes through this check. The hold can last longer than the previous steps, because UPS does not control the agency's timing. It only becomes a problem if the parcel stays in this state for a long time or UPS asks for more information.
What happens next
Once the agency releases the parcel, UPS takes it back and sends it on to a local sorting facility and then out for delivery. If the agency needs something, such as a description of the contents, proof of value or an importer number, UPS will contact the sender or the recipient. Duties or taxes may also have to be paid before release.
What you can do
- Wait and keep checking the tracking history for a new entry.
- Watch for a message, email or notice from UPS asking for documents or payment, and reply quickly, since the parcel stays on hold until you do.
- If the status stays the same for longer than usual, contact UPS and have your tracking number ready.
- Ask the seller to confirm the invoice and the contents declared on the shipment.
Other UPS statuses associated with «customs clearance in progress»
- — The package is at the clearing agency awaiting final release
- — Your package is pending release from a Government Agency. We'll notify the receiver or sender if information is needed
- — On the Way, Your package is pending release from a Government Agency. We'll notify the receiver or sender if information is needed
- — Your package is pending release from a Government Agency. Once they release it, your package will be on its way
- — On the Way, UPS is awaiting payment authorization from the receiver
- — On the Way, UPS is preparing your package for clearance. We will notify you if additional information is needed
- — On the Way, Your package is pending release from a Government Agency. Once they release it, your package will be on its way
- — UPS is preparing your package for clearance. We will notify you if additional information is needed. / Resolved
- — On the Way, Importer's consumer or business Identification number is required for clearance. Awaiting information from the customer. / We've contacted the receiver
- — On the Way, UPS is awaiting payment authorization from the receiver. / A hold on your package has been resolved
- — On the Way, Your package is pending release from a Government Agency. We'll notify the receiver or sender if information is needed. / We've requested that the receiver contact us
- — Your package has been delayed due to an export gateway hold. / A hold on your package has been resolved
- — Your package is pending release from a Government Agency. We'll notify the receiver or sender if information is needed. / Your delivery will be rescheduled
- — On the Way, UPS initiated contact with receiver to collect the import processing fee. Select Pay Now (where available)
- — A Government Agency has requested proof of package value. Awaiting information from the customer. / A hold on your package has been resolved
- — On the Way, Your package is pending release from a Government Agency. We'll notify the receiver or sender if information is needed. / Your delivery will be rescheduled
- — On the Way, Your package is pending release from a Government Agency. Once they release it, your package will be on its way. / We've contacted the receiver
- — On the Way, Your package is pending release from a Government Agency. Once they release it, your package will be on its way. / Your delivery will be rescheduled
- — On the Way, Commodity information must be validated by the sender or importer. Awaiting information from the customer
- — We are working on resolving clearance issues raised by a Government Agency. / A hold on your package has been resolved
- — On the Way, The shipment is undergoing inspection. We will notify you if additional information is needed
- — On the Way, Importer's consumer or business Identification number is required for clearance. Awaiting information from the customer. / A hold on your package has been resolved
- — On the Way, We're awaiting Customs authorization before returning this package to the sender
- — On the Way, A Government Agency requires additional information or documents. Awaiting information from the customer
- — On the Way, Customs requires additional information or documents for clearance. Awaiting information from the customer
- — Your package is being processed for submission to the Food and Drug Administration (FDA). / Resolved
- — On the Way, We'll contact the sender/receiver because Commodity description information validation is required by Sender/Importer before release
- — Unable to Deliver, Your package is pending release from a Government Agency. We'll notify the receiver or sender if information is needed. / The package is undeliverable and is in the process of being disposed of according to the local guidelines
- — On the Way, Your package arrived at Import without prior notification. UPS is working to resolve the issue
- — A required security check has delayed delivery / The receiver arranged to pick up the package at a UPS facility. Pickup must be made within 5 business days
- — On the Way, A Government Agency has requested proof of package value. Awaiting information from the customer
- — Package is pending release from a Government Agency. We'll notify the receiver or sender if information is needed
- — On the Way, UPS initiated contact with the sender to obtain clearance information. Once received, UPS will submit for clearance
- — Your package is pending release by a Government Agency. Once released, it will be on its way. Check back for updates
- — On the Way, UPS is awaiting payment authorization from the receiver. / We've contacted the receiver
- — On the Way, Importer's consumer or business Identification number is required for clearance. Awaiting information from the customer. / Resolved
- — On the Way, A missing commercial invoice is causing a delay. We are working to obtain this information
- — On the Way, Your package has been delayed due to a Government Agency hold
Tracking package of UPS
With the use of our tracking form you can easily check the status of your package. Also if you want to tracking UPS and get your package location updates to your e-mail, you can Register on our website.
UPS — is not the only postal service that you can track at PackageRadar. See full list of postal services available.
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