Your package is pending release from a Government Agency. Once they release it, your package will be on its way
UPS tracking parcelWhat this status means
The parcel has reached the country it is going to, and a government agency, usually customs, is reviewing it before UPS can move it on. It is being held at a UPS facility or a customs inspection area, not at your door. The agency decides whether the parcel can enter, and UPS cannot speed that up.
Is my package delayed?
This message is a normal part of international shipping and is not a problem by itself. It often appears more than once, and in this case the parcel is simply waiting for a decision. If the hold lasts longer than the previous steps, a delay is building. The message alone does not tell you the cause, and it does not guarantee a result.
What happens next
Most often the next update says the package has been released by a government agency, which was the case in about a third of the cases. Other common next steps are an import scan, a warehouse scan, or a departure from the facility. Sometimes the same pending message is shown again. After release, the parcel goes back into the normal UPS network toward your address.
What you can do
- Wait and keep checking the tracking history, since release is usually recorded without any action from you.
- Watch for messages from UPS asking for information, and answer quickly if one arrives.
- Expect a possible bill for import duties or taxes, which may need to be paid before delivery.
- If the hold lasts longer than usual, contact UPS or the seller with your tracking number and order details ready. Check that the address and the contents description are correct.
Previous status updates:
- Arrived at Facility 16
- On the Way, Your package is pending release from a Government Agency. Once they release it, your package will be on its way 14
- Departed from Facility 10
- Your package is on the way 7
- Warehouse Scan 6
- Your package is pending release from a Government Agency. We'll notify the receiver or sender if information is needed 3
- Label Created, Shipper created a label, UPS has not received the package yet 2
- An emergency situation or severe weather condition has delayed delivery 1
- Received at Export Processing Site 1
- Returning to Sender, The package was refused and will be returned to the sender 1
Next status updates:
- Your package has been released by a government agency 19
- On the Way, Import Scan 8
- Warehouse Scan 6
- Departed from Facility 5
- Arrived at Facility 3
- Your package is pending release from a Government Agency. We'll notify the receiver or sender if information is needed 3
- Import Scan 3
- Your package is on the way 3
- On the Way, Your package is pending release from a Government Agency. We'll notify the receiver or sender if information is needed 2
- In Warehouse, Warehouse Scan 2
Other UPS statuses associated with «customs clearance in progress»
- — The package is at the clearing agency awaiting final release
- — Your package is pending release from a Government Agency. We'll notify the receiver or sender if information is needed
- — On the Way, Your package is pending release from a Government Agency. We'll notify the receiver or sender if information is needed
- — On the Way, UPS is awaiting payment authorization from the receiver
- — On the Way, UPS is preparing your package for clearance. We will notify you if additional information is needed
- — On the Way, Your package is pending release from a Government Agency. Once they release it, your package will be on its way
- — UPS is preparing your package for clearance. We will notify you if additional information is needed. / Resolved
- — On the Way, Importer's consumer or business Identification number is required for clearance. Awaiting information from the customer. / We've contacted the receiver
- — Your package is pending release from a Government Agency. We'll notify the receiver or sender if information is needed. / Your delivery will be rescheduled
- — On the Way, UPS is awaiting payment authorization from the receiver. / A hold on your package has been resolved
- — Your package has been delayed due to an export gateway hold. / A hold on your package has been resolved
- — On the Way, Your package is pending release from a Government Agency. We'll notify the receiver or sender if information is needed. / We've requested that the receiver contact us
- — On the Way, UPS initiated contact with receiver to collect the import processing fee. Select Pay Now (where available)
- — On the Way, Importer's consumer or business Identification number is required for clearance. Awaiting information from the customer. / A hold on your package has been resolved
- — We are working on resolving clearance issues raised by a Government Agency. / A hold on your package has been resolved
- — On the Way, A Government Agency requires additional information or documents. Awaiting information from the customer
- — On the Way, Your package is pending release from a Government Agency. We'll notify the receiver or sender if information is needed. / Your delivery will be rescheduled
- — On the Way, The shipment is undergoing inspection. We will notify you if additional information is needed
- — On the Way, Commodity information must be validated by the sender or importer. Awaiting information from the customer
- — On the Way, Your package is pending release from a Government Agency. Once they release it, your package will be on its way. / Your delivery will be rescheduled
- — A Government Agency has requested proof of package value. Awaiting information from the customer. / A hold on your package has been resolved
- — On the Way, Customs requires additional information or documents for clearance. Awaiting information from the customer
- — On the Way, Your package is pending release from a Government Agency. Once they release it, your package will be on its way. / We've contacted the receiver
- — On the Way, We're awaiting Customs authorization before returning this package to the sender
- — Your package is pending release by a Government Agency. Once released, it will be on its way. Check back for updates
- — On the Way, A missing commercial invoice is causing a delay. We are working to obtain this information
- — On the Way, UPS initiated contact with the sender to obtain clearance information. Once received, UPS will submit for clearance
- — On the Way, A Government Agency has requested proof of package value. Awaiting information from the customer
- — A required security check has delayed delivery / The receiver arranged to pick up the package at a UPS facility. Pickup must be made within 5 business days
- — Your package is being processed for submission to the Food and Drug Administration (FDA). / Resolved
- — Your package is pending release from a government agency. We'll notify the receiver or sender if information is needed
- — On the Way, Importer's consumer or business Identification number is required for clearance. Awaiting information from the customer. / Resolved
- — On the Way, Your package has been delayed due to a Government Agency hold
- — Unable to Deliver, Your package is pending release from a Government Agency. We'll notify the receiver or sender if information is needed. / The package is undeliverable and is in the process of being disposed of according to the local guidelines
- — On the Way, Your package arrived at Import without prior notification. UPS is working to resolve the issue
- — Package is pending release from a Government Agency. We'll notify the receiver or sender if information is needed
- — On the Way, UPS is awaiting payment authorization from the receiver. / We've contacted the receiver
- — On the Way, We'll contact the sender/receiver because Commodity description information validation is required by Sender/Importer before release
Tracking package of UPS
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