Package not accepted by sorting center,General products including electrified item
Aliexpress Standard Shipping tracking parcelWhat this status means
Aliexpress Standard Shipping has recorded that a sorting center in China did not accept the parcel into its onward flow. The parcel is still at or near that sorting facility, before it has left the country. The wording "general products including electrified item" is a cargo category label. It suggests the parcel was handled as ordinary goods that contain a battery or electrical part, and that something about this did not pass the sorting center's checks.
Is my package delayed?
This is an exception, not a routine step. The parcel has stopped moving normally, so a delay is likely. It does not always mean the parcel is lost or will be cancelled, but it can mean a problem with the contents, the labelling or the shipping route.
What happens next
The parcel may be rechecked, relabelled or sent back to the seller, or the seller may be asked to choose another shipping method. Tracking may stay unchanged for longer than the previous steps while this is sorted out. Depending on the outcome, the order may be cancelled and refunded.
What you can do
- Wait and keep checking the tracking for new updates.
- If nothing changes for longer than usual, message the seller and ask if the parcel was rejected and whether it will be reshipped.
- Have your tracking number, order number and a screenshot of this status ready.
- If the seller does not help, open a dispute through the marketplace before the buyer protection period ends.
Other Aliexpress Standard Shipping statuses associated with «customs clearance refused»
- — Restricted item - Battery item
- — Package contains items that may be for commercial use
- — Restricted item - Banknote/Dicer/Seal/Chip etc
- — Restricted item - Powder
- — Restricted goods
- — Возврат,Отказ в выпуске таможней
- — Таможенное оформление,Отказ в выпуске
- — Contraband goods
- — Import clearance pre-verification exception
- — Restricted item - Liquid
- — Unqualified packing
- — Import clearance failure,Confiscated by customs
- — Restricted item - Chemicals
- — Restricted item - flammable & explosive
- — Restricted item - pure battery
- — Customs Restricted：IPR problem
- — Restricted item - Cream
- — Restricted item - Lethal device
- — Import clearance failure,Prohibited items,confiscated or destroyed
- — Customs clearance failure due to personal information error
- — Failed to clear at import customs,Package contains items that may be for commercial use
- — Customs Restricted：Sensitive export goods
- — Import restricted by Customs
- — Failed to clear at import customs,Customs duties not paid
- — Package contained prohibited items that have been confiscated/destroyed
- — 安检限制-其它违禁品-TRAN_STORE_31109311
- — Outbound failure in sorting center,Security check failure：restricted category
- — Restricted item - Magnetic
- — 境外进口取消（不符合海关/安全要求）
- — Restricted item - Firearms & Ammunition
- — Import clearance failure,Other reasons
- — Restricted item - Capacitor
- — Prohibited items, destroyed by line-haul
- — Restricted item -Drugs/Food/Medicine/ Living things
- — Таможенное оформление,Отказ в выпуске. Товары не предъявлены
- — Failed to clear at import customs,Package contains items flagged for IPR infringement
- — Customs clearance, Refusal for release
- — Restricted item - Cosmetics
- — Failed to clear at import customs,Recipient uncontactable
- — Restricted item - Compressed gas & Container
- — 品类限制
- — Таможенное оформление,Отказ в приеме на таможню
- — Importo procedūra atšaukta
- — 带电
- — Failed to clear at import customs,Package confiscated by customs
Tracking package of Aliexpress Standard Shipping
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