What this status means
Customs in the destination country has refused to release the parcel. The officers think the contents may be meant for commercial use, for example because of the quantity, the number of identical items or the declared value. The parcel is held at a customs or import facility, not on a delivery vehicle.
Is my package delayed?
This is an exception, not a routine step. It usually means a real problem with clearance. It does not always end in failure: about three in ten cases move on to a line-haul office, so the parcel carries on. Many others end badly, with the parcel destroyed or sent back, so do not assume it will arrive.
What happens next
- Most often the parcel arrives at a line-haul office and moves on.
- In about 28% of cases it is marked to be destroyed because clearance failed.
- In about 14% of cases the order is prepared for return to the store, and in about 7% it is returned because of the customs failure.
- In some cases it goes back to the departure country/region.
What you can do
- Keep checking the tracking history for the next update. The outcome is not visible yet.
- Contact the seller soon, through the order page, and ask what they can do. Have your tracking number and order details ready.
- If the parcel is marked for destruction or return, open a dispute or refund request with the marketplace before the buyer protection period ends.
- If customs asks for documents or proof of personal use, send them promptly.
Previous status updates:
- Import clearance start 265
- Arrived at linehual office 83
- Left from departure country/region 68
- Customs clearance exception 36
- Отказ в выпуске (заказ признан коммерческим)28
- We're inspecting your order 24
- Leaving from departure country/region 11
- Hand over to sorting center success 6
- Arrived at customs 4
- Заказ размещён на таможенном складе3
Next status updates:
- Arrived at linehual office 112
- Parcel will be destroyed due to customs clearance failure 104
- Left from departure country/region 54
- Заказ готовится к возврату в магазин52
- Parcel will be return due to customs clearance failure 25
- Return warehouse inbound success 8
- Arrived at customs 7
- Inbound in sorting center 3
- Customs clearance failure. Personal information hasn't been provided 2
- Return due to Import clearance failure 2
Other Aliexpress Standard Shipping statuses associated with «customs clearance refused»
- — Restricted item - Battery item
- — Restricted item - Banknote/Dicer/Seal/Chip etc
- — Restricted item - Powder
- — Restricted goods
- — Возврат,Отказ в выпуске таможней
- — Таможенное оформление,Отказ в выпуске
- — Contraband goods
- — Import clearance pre-verification exception
- — Restricted item - Liquid
- — Unqualified packing
- — Import clearance failure,Confiscated by customs
- — Restricted item - Chemicals
- — Restricted item - flammable & explosive
- — Restricted item - pure battery
- — Customs Restricted：IPR problem
- — Restricted item - Cream
- — Restricted item - Lethal device
- — Import clearance failure,Prohibited items,confiscated or destroyed
- — Failed to clear at import customs,Package contains items that may be for commercial use
- — Customs clearance failure due to personal information error
- — Customs Restricted：Sensitive export goods
- — Import restricted by Customs
- — Failed to clear at import customs,Customs duties not paid
- — Package contained prohibited items that have been confiscated/destroyed
- — Outbound failure in sorting center,Security check failure：restricted category
- — Restricted item - Magnetic
- — Package not accepted by sorting center,General products including electrified item
- — 境外进口取消（不符合海关/安全要求）
- — Restricted item - Firearms & Ammunition
- — Import clearance failure,Other reasons
- — Restricted item - Capacitor
- — Prohibited items, destroyed by line-haul
- — Restricted item -Drugs/Food/Medicine/ Living things
- — Таможенное оформление,Отказ в выпуске. Товары не предъявлены
- — Failed to clear at import customs,Package contains items flagged for IPR infringement
- — Restricted item - Compressed gas & Container
- — Customs clearance, Refusal for release
- — Restricted item - Cosmetics
- — Failed to clear at import customs,Recipient uncontactable
- — 品类限制
- — 带电
- — Таможенное оформление,Отказ в приеме на таможню
- — Importo procedūra atšaukta
- — Failed to clear at import customs,Package confiscated by customs
- — 安检限制-其它违禁品-TRAN_STORE_31109311
Tracking package of Aliexpress Standard Shipping
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