What this status means
Customs has stopped the parcel because of an "IPR problem". IPR means intellectual property rights: the item, its branding or its packaging may be suspected of copying a protected trademark, design or patent. This is a customs restriction, not a routine scan. The parcel is still in or near the country it was sent from, at an Aliexpress Standard Shipping transport hub or customs point.
Is my package delayed?
This is an exception, not a normal step. The message usually means the parcel will not continue as planned. After it, the most common next step is a return to the domestic location, in almost half of cases (48%). Sometimes tracking moves on to departure from the country (26%) or a new export customs step (22%), so the outcome is not certain.
What happens next
- Most often, the parcel is sent back to the seller's location.
- In some cases, it is released and continues to export.
- Tracking may pause for longer than between earlier steps while customs decides.
What you can do
- Wait and keep checking tracking for a new update.
- If the status does not change for longer than usual, or shows a return, open the order on the marketplace and ask the seller what happened.
- If the parcel is returned, request a refund through the order page. Have your tracking number, order number and a screenshot of this message ready.
- If the seller does not answer, open a dispute with the marketplace.
Previous status updates:
- Arrived at departure transport hub 17
- Export clearance success 9
- Получена информация о заказе3
- Export clearance failure 2
Next status updates:
- Returned to domestic location from line-haul 11
- Leaving from departure country/region 6
- Export customs clearance started 5
- Import clearance start 1
Other Aliexpress Standard Shipping statuses associated with «customs clearance refused»
- — Restricted item - Battery item
- — Package contains items that may be for commercial use
- — Restricted item - Banknote/Dicer/Seal/Chip etc
- — Restricted item - Powder
- — Restricted goods
- — Возврат,Отказ в выпуске таможней
- — Таможенное оформление,Отказ в выпуске
- — Contraband goods
- — Import clearance pre-verification exception
- — Restricted item - Liquid
- — Unqualified packing
- — Import clearance failure,Confiscated by customs
- — Restricted item - Chemicals
- — Restricted item - flammable & explosive
- — Restricted item - pure battery
- — Restricted item - Cream
- — Restricted item - Lethal device
- — Import clearance failure,Prohibited items,confiscated or destroyed
- — Customs clearance failure due to personal information error
- — Failed to clear at import customs,Package contains items that may be for commercial use
- — Customs Restricted：Sensitive export goods
- — Failed to clear at import customs,Customs duties not paid
- — Package contained prohibited items that have been confiscated/destroyed
- — Import restricted by Customs
- — Failed to clear at import customs,Package confiscated by customs
- — 安检限制-其它违禁品-TRAN_STORE_31109311
- — Outbound failure in sorting center,Security check failure：restricted category
- — Restricted item - Magnetic
- — Package not accepted by sorting center,General products including electrified item
- — 境外进口取消（不符合海关/安全要求）
- — Restricted item - Firearms & Ammunition
- — Import clearance failure,Other reasons
- — Restricted item - Capacitor
- — Prohibited items, destroyed by line-haul
- — Restricted item -Drugs/Food/Medicine/ Living things
- — Таможенное оформление,Отказ в выпуске. Товары не предъявлены
- — Failed to clear at import customs,Package contains items flagged for IPR infringement
- — Customs clearance, Refusal for release
- — Restricted item - Cosmetics
- — Failed to clear at import customs,Recipient uncontactable
- — Restricted item - Compressed gas & Container
- — 品类限制
- — Таможенное оформление,Отказ в приеме на таможню
- — Importo procedūra atšaukta
- — 带电
Tracking package of Aliexpress Standard Shipping
With the use of our tracking form you can easily check the status of your package. Also if you want to tracking Aliexpress Standard Shipping and get your package location updates to your e-mail, you can Register on our website.
Aliexpress Standard Shipping — is not the only postal service that you can track at PackageRadar. See full list of postal services available.
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