What this status means
"Airline handover problem at departure transport hub" is an Aliexpress Standard Shipping message. Your parcel is at the hub where it is meant to be passed to an airline for the international flight. Something went wrong with that handover, so the parcel did not go onto the flight as planned. It is still in the courier's network, in the country of dispatch.
Is my package delayed?
This message is an exception, not a routine step. It usually means a problem. The parcel has missed or been held back from its flight, so a delay is likely. What follows decides the outcome: most often the parcel goes to exception handling in a sorting center, and in many cases it is then sent back to the sorting center or the sender's side. Only a small share of parcels go straight on and leave the country.
What happens next
- Most often, the parcel is moved to exception handling in a sorting center, where staff check it.
- Many parcels then get a return-related message, such as a return outbound scan.
- Some parcels are cleared and continue, with a departure scan from the transit country or district.
What you can do
- Wait and keep checking the tracking history. Updates may be slow while the parcel is being handled.
- If nothing changes for longer than the previous steps took, or return messages appear, contact the seller through the marketplace.
- Have your order number, tracking number and a screenshot of the tracking history ready.
- If the parcel is returned, ask the seller about a resend or a refund.
Previous status updates:
- Last-mile delivery forecast 17
- Exception parcel handling in sorting center 9
- Информация о отправке, полученная складом в электронном виде3
- Arrived at departure transport hub 3
- Package returning 1
Next status updates:
- Parcel exception handling in sorting center 17
- 退件出库 8
- Depart from transit country or district 2
- Returned to domestic location from line-haul 1
- Exception parcel handling in sorting center 1
- 中国邮政已收取邮件 1
- Shipping details incorrect 1
- Order received successfully 1
- Package returning 1
Other Aliexpress Standard Shipping statuses associated with «problem occurred in transit»
- — Package not accepted by local delivery company
- — Depart from local delivery office failure
- — Package was damaged in transit
- — Export clearance failure
- — Arrival at local delivery center unsuccessful
- — Delivery not possible
Tracking package of Aliexpress Standard Shipping
With the use of our tracking form you can easily check the status of your package. Also if you want to tracking Aliexpress Standard Shipping and get your package location updates to your e-mail, you can Register on our website.
Aliexpress Standard Shipping — is not the only postal service that you can track at PackageRadar. See full list of postal services available.
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