iMile

We failed to deliver your order. If you have any question, please contact us through cs +9668001240050

iMile tracking parcel

What this status means

iMile's driver tried to hand over your parcel at the delivery address and could not complete the delivery. The parcel is still with iMile, either on the delivery vehicle or back at the local delivery station. The number in the message is iMile's customer service line, not a sign of anything extra going wrong.

Is my package delayed?

This is an exception, not a routine step. One failed attempt does not mean the parcel is lost, but it does add time to the delivery. Common reasons are that nobody was available to receive it, the address or phone number could not be reached, or the recipient declined it. How long it takes from here depends on the reason and on whether a new attempt is arranged.

What happens next

The parcel normally goes back to the local delivery station, and iMile usually schedules another delivery attempt. The courier may call or message the recipient first to confirm the address or a convenient time. If repeated attempts fail, the parcel can be returned to the sender.

What you can do

  • Keep your phone reachable and check the tracking history for a new attempt.
  • Check that the address and phone number on your order are correct and complete.
  • If the status does not change, or the parcel starts moving back to the sender, contact iMile customer service on the number in the message.
  • Have your tracking number and order details ready, and tell the seller if the address needs correcting.

Other iMile statuses associated with «delivery attempt failed»


Tracking package of iMile

With the use of our tracking form you can easily check the status of your package. Also if you want to tracking iMile and get your package location updates to your e-mail, you can Register on our website.

iMile — is not the only postal service that you can track at PackageRadar. See full list of postal services available.