What this status means
PostNL is holding the parcel until a payment from the recipient is made. This is usually for import charges such as customs duties, VAT or handling fees, or for a fee linked to the shipment. The parcel is not lost. It is waiting in PostNL's network while the payment is outstanding.
Is my package delayed?
This message is an exception rather than a routine step. It does not mean something has gone wrong with the parcel, but it will not move on normally until the payment is dealt with. If the payment stays open, the wait will be longer than the previous steps.
What happens next
Most often, in about two fifths of cases, the next step is customs processing. Other outcomes are:
- The parcel becomes available at a pickup point.
- The parcel is sent back to the shipper as undeliverable.
- The parcel goes back to a sorting centre, out for delivery, or is delivered.
What you can do
- Check your email, post box and any notice from PostNL for a payment request, and pay it only through the instructions in that official message.
- If you cannot find a request, contact PostNL with your tracking number.
- If you are unsure why a charge applies, ask the seller, with your order details ready.
- Do not wait too long. An unpaid parcel can be returned to the shipper.
Previous status updates:
- The item has been returned and arrived at PostNL 27
- The item has been processed in the country of destination 24
- The item has arrived at the domestic sorting centre 6
- The item is on transport to the country of destination 3
- The item is out for delivery 3
- The item is at the local sorting centre 3
- The item is at customs 2
- The item is being processed by customs 2
- The item is released by customs 1
Next status updates:
- The item is being processed by customs 20
- The item is available at the pickup point 7
- Undeliverable item, has been returned to shipper 7
- The item is at the local sorting centre 3
- The item has been delivered successfully 3
- The item is out for delivery 3
- Received payment 3
- Request for payment sent out 2
- The item has arrived in the country of destination 2
- Товар не доставлен, будет возвращен отправителю1
Other Netherlands Post statuses associated with «misc»
- — The freight handler collected the shipment at the airport
- — The freight handler received the Notification of Arrival of the shipment
- — Received payment
- — Recipient choice: Deliver item to Parcel locker
- — Request for payment sent out
- — Recipient choice: Deliver item to the pickup location
- — Recipient choice: Deliver item on another day
- — Item delayed due to unforeseeable circumstances
- — The item could not be delivered, because the address is incorrect
- — Recipient choice: Deliver item to neighbour
- — Recipient choice: Deliver item to another address
- — The delivery date has been adjusted
- — 5046 Recipient choice: Deliver at safeplace
- — Notification sent: Destination Post is trying to reach the buyer
- — Notification: Item at pickup location will be returned shortly
- — The freight handler is waiting to collect the shipment at the airport
- — RFID tag is activated
Tracking package of Netherlands Post
With the use of our tracking form you can easily check the status of your package. Also if you want to tracking Netherlands Post and get your package location updates to your e-mail, you can Register on our website.
Netherlands Post — is not the only postal service that you can track at PackageRadar. See full list of postal services available.
Right now only!