The item could not be delivered and addressee is notified to pickup the item
Netherlands Post tracking parcelWhat this status means
PostNL's courier tried to hand over the parcel and could not complete the delivery, for example because nobody answered the door or the parcel could not be left safely. The addressee has been notified, usually with a card or a message, that the parcel needs to be collected. The parcel is no longer on the delivery van. It is back with PostNL, at a local delivery office or sorting centre, or on its way to a pickup point.
Is my package delayed?
This is an exception, but a common and usually minor one. It means the first delivery attempt did not work, not that the parcel is lost. The next steps vary: the parcel may be offered for delivery again, moved to a pickup point, or sent back to a sorting centre first. If the parcel stays on this status for longer than usual, it is worth checking.
What happens next
- Most often the parcel is put out for delivery again (about one third of cases).
- In about a quarter of cases it becomes available at a pickup point.
- In about a quarter of cases it goes back to the local sorting centre before the next step.
- Only a small share is marked delivered or collected straight after this message.
What you can do
- Check the notification card or message from PostNL for the pickup location and any deadline.
- Keep watching the tracking history for a new delivery attempt or a pickup point message.
- If you collect the parcel, bring photo ID and the notification or tracking number.
- If the status does not change for longer than usual, contact PostNL, or the seller if you ordered through a shop or marketplace. Have your tracking number and order details ready.
Previous status updates:
- The item is out for delivery 39
- The item is at the local delivery office 14
- The delivery of the item was unsuccessful 4
- The item is at the local sorting centre 2
- The item could not be delivered and addressee is notified to pickup the item 1
- The item is available at the pickup point 1
- The item is being held, addressee being notified 1
- Consignment received at the PostNL Acceptance Centre 1
Next status updates:
- The item is out for delivery 20
- The item is available at the pickup point 17
- The item is at the local sorting centre 17
- The item has been delivered successfully 2
- The item is collected at the pick-up point 2
- The item could not be delivered and addressee is notified to pickup the item 1
- Recipient choice: Deliver item to the pickup location 1
- Notification: Item at pickup location will be returned shortly 1
- The item is being held, addressee being notified 1
- The item could not be delivered because the company was closed 1
Other Netherlands Post statuses associated with «delivery attempt failed»
- — The delivery of the item was unsuccessful
- — The item will be scheduled for a new delivery attempt
- — The item could not be delivered because the company was closed
- — Unsuccessful delivery, addressee could not be reached
- — Item cannot be delivered due to unforeseen circumstances, contact the webshop
Tracking package of Netherlands Post
With the use of our tracking form you can easily check the status of your package. Also if you want to tracking Netherlands Post and get your package location updates to your e-mail, you can Register on our website.
Netherlands Post — is not the only postal service that you can track at PackageRadar. See full list of postal services available.
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