Our driver cannot complete delivery. We are trying to get the security access our driver needs for this delivery
UPS tracking parcelWhat this status means
The UPS driver reached your delivery address with the parcel but could not get in. This usually happens at a gated community, an office or apartment building, or a place with a door code or reception desk. UPS says it is trying to arrange the access the driver needs. The parcel is still with UPS, either on the delivery vehicle or back at a local facility.
Is my package delayed?
This is an exception, not a loss. The delivery attempt failed, so the parcel will arrive later than first planned. It is not a sign that the parcel is damaged or lost. The same message sometimes appears more than once, which can mean access was not sorted out on the first try.
What happens next
Most often the parcel goes back to a UPS facility and shows "Processing at UPS Facility", which happened in about four out of ten cases. Sometimes an "Import Scan" follows, mostly for international parcels. In about one case in five the same message repeats after a new attempt. After that, UPS plans another delivery attempt.
What you can do
- Wait and keep checking the tracking history for a new scan or a new delivery date.
- If you live in a gated or secured building, tell the concierge, security or neighbours to expect a UPS driver and give them the access code if allowed.
- If the status does not change or the message keeps repeating, contact UPS and have your tracking number and full delivery address ready.
- If UPS cannot help, contact the seller with your order details.
Previous status updates:
- We are trying to get the security access our driver needs for this delivery 6
- On the Way, Our driver cannot complete delivery. We are trying to get the security access our driver needs for this delivery 2
- Your package has been released by a government agency 1
Next status updates:
- Processing at UPS Facility 4
- Import Scan 3
- On the Way, Our driver cannot complete delivery. We are trying to get the security access our driver needs for this delivery 2
Other UPS statuses associated with «delivery attempt failed»
- — The receiving business was closed and delivery has been rescheduled for the next business day
- — The receiver was not available for delivery. We'll make a second attempt the next business day
- — Delivery Attempted, The receiver was not available for delivery. We'll make a second attempt the next business day
- — Delivery Attempted, We were unable to deliver your package. It's on the way to a secure UPS Access Point™ location for pick up
- — We tried to deliver to the business, but it was closed. A second attempt will be made the next business day
- — We tried to deliver the package, but were unable to receive payment. A second attempt will be made the next business day
- — Delivery Attempted, We tried to deliver to the business, but it was closed. A second attempt will be made the next business day
- — We missed you again. A final attempt will be made the next business day
- — Delivery Attempted: No Access to Delivery Location
- — The receiver was not available at the time of the final delivery attempt
- — On the Way, The receiving business was closed and delivery has been rescheduled for the next business day
- — Second Delivery Attempted, The driver was not able to receive payment. A final attempt will be made the next business day
- — Delivery Attempted, We've left a notice about the package
- — Package delivery was attempted
- — The receiver has moved. We're attempting to obtain a new delivery address for this receiver. / We will contact the sender
- — The receiving business was closed at the time of the final delivery attempt
- — We tried to deliver to the business again, but it was closed. A final attempt will be made the next business day
- — Final Delivery Attempt Made, The driver was unable to collect funds on the final delivery attempt
- — We tried to deliver your package, but we were unable to collect funds. We'll try again on the next business day
- — Second Delivery Attempted, We tried to deliver to the business again, but it was closed. A final attempt will be made the next business day
- — Post Office Attempted Delivery, The post office attempted delivery of your UPS Ground Saver® package, but the receiving business was closed
- — Second Delivery Attempted, We missed you again. A final attempt will be made the next business day
- — The post office attempted delivery of your UPS SurePost package, but the receiving business was closed
- — The receiver was not available at the time of the second delivery attempt. A final attempt will be made
- — Due to operating conditions, your package may be delayed / Delivery will be delayed by one business day
- — Package delivery was missed
- — Delivery has been rescheduled due to holiday closures / Your delivery will be rescheduled
- — The receiver was not available at the time of the final delivery attempt / We require a phone number for the delivery address
- — The receiver was not available at the time of the delivery attempt
- — The receiver has moved. We're attempting to obtain a new delivery address for this receiver. / We're unable to contact the receiver
- — The receiver was not available at the time of the delivery attempt. / We will contact the sender
- — The post office attempted delivery of your UPS SurePost® package, but the receiving business was closed
- — The receiver was not available at the time of the delivery attempt / We will contact the sender
- — Your package cannot be delivered to a P.O. box. We're attempting to obtain an alternate delivery address
- — The receiver is no longer in business
- — Customer was not available when UPS attempted delivery. Will deliver to a nearby UPS Access Point™ for customer pick up
- — The delivery location is vacant
- — UPS is preparing your package for clearance. We will notify you if additional information is needed / The package is undeliverable and is in the process of being disposed of according to the local guidelines
- — Package delivery was missed due to unavailable addressee or closed office
- — We're in the process of returning this package to the sender / The package is undeliverable and is in the process of being disposed of according to the local guidelines
- — Final Delivery Attempt Made, The driver was unable to collect funds on the final delivery attempt. / The package is undeliverable and is in the process of being disposed of according to the local guidelines
- — Receiver not available. UPS Access Point™ service canceled. Will make 2nd delivery attempt at the receiver's address
- — Post Office Attempted Delivery
- — We missed you again. We'll make a final attempt on the next business day
- — Your package was reported as damaged and has been left with the receiver
- — Unable to Deliver, A contact number for the shipper or receiver is needed. Awaiting information from the customer. / The package is undeliverable and is in the process of being disposed of according to the local guidelines
- — The post office attempted to deliver your UPS SurePost package and left a delivery notice with instructions
- — The post office attempted to deliver your UPS SurePost® package and left a delivery notice with instructions
- — The receiver was not available at the time of the final delivery attempt / We've contacted the receiver
Tracking package of UPS
With the use of our tracking form you can easily check the status of your package. Also if you want to tracking UPS and get your package location updates to your e-mail, you can Register on our website.
UPS — is not the only postal service that you can track at PackageRadar. See full list of postal services available.
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