The parcel has reached the destination country and is held at FedEx's import customs stage. Customs needs more paperwork before it can be cleared. Here, FedEx says a Personal Effects form is required, or the recipient must clear the shipment themselves (self-clearance). The parcel is safe, but it is waiting for documents, not moving.
Yes, this is an exception, not a routine step. The parcel will not move on until the missing form or self-clearance is dealt with, so the delay can grow if nobody acts. It is not a sign of loss or damage.
Once the required form is provided or the shipment is self-cleared, the next update is usually "International shipment release - Import". That is what followed this message every time. After release, the parcel goes on to local delivery. Any customs charges are usually settled around this point.
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Next status updates:
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FedEx — is not the only postal service that you can track at PackageRadar. See full list of postal services available.