What this status means
Your parcel has reached the destination country and is held at customs. The customs authority, or FedEx on its behalf, needs a detailed list of what the item is made of, such as materials or ingredients and their proportions. Until that information is supplied, customs cannot decide whether to release it. The parcel is usually at a FedEx clearance facility.
Is my package delayed?
Yes, this is an exception, not a routine step. Customs is waiting for information, so the parcel is paused. It is not necessarily a serious problem: most often the next update is the import release, and about one in five parcels simply show "On the way" next. A small share, about one in sixteen, are sent back to the shipper.
What happens next
Once the composition details reach customs and are accepted, FedEx records the release and the parcel moves on to a local facility and out for delivery. Sometimes customs asks for further documents first, or the parcel is returned to the sender if the information is not provided.
What you can do
- Wait briefly and keep checking the tracking history, as some holds clear without further action.
- Contact the seller or shipper, who is normally the one expected to provide the breakdown.
- If the hold lasts longer than the previous steps, contact FedEx with your tracking number and order details.
- Be ready to pay import duties or taxes if they are requested after release.
Previous status updates:
Next status updates:
- International shipment release - Import 10
- On the way 4
- Clearance in progress 1
- At local FedEx facility 1
- Departed FedEx hub 1
- Returning package to shipper - Return tracking number 1
Other FedEx statuses associated with «misc»
- — Shipment exception - Barcode label unreadable and replaced
- — At local FedEx facility - Scheduled for delivery next business day
- — At local FedEx facility - Delivery scheduled via FedEx Home Delivery, not US Postal Service
- — At local FedEx facility - Your package is expected to arrive on the scheduled delivery date
- — On the way - A trusted third-party vendor is on the way with your package
- — Address corrected
- — Delivery exception - Future delivery requested
- — Delivery exception - A request was made to change this delivery date
- — Delivery updated - Package at station, arrived after courier dispatch
- — On the way - Paperwork available for non-FedEx broker
- — Delivery updated - Delivery updated, scheduled for next business day
- — Shipment exception - Held, cleared regulatory agency(s) after aircraft/truck departed
- — Delivery exception - Incorrect address - Apartment/Suite number
- — Delivered to a non-FedEx clearance broker
- — At local FedEx facility - Package not delivered/not attempted
- — Clearance delay - Import
- — Delivery exception - Your package was damaged
- — Shipment exception - We're waiting for more packages from your multi-piece shipment
- — Hold at location request accepted - Shipment is being redirected as requested to FedEx OnSite
- — Delivery option requested
- — On the way - Paperwork available
- — Hold at location request accepted - Shipment is being redirected as requested to FedEx Office
- — Delivery exception - Incorrect address - Recipient moved
- — Hold at location request accepted - Shipment is being redirected as requested to FedEx Facility
- — At local FedEx facility - Alternate delivery requested
- — Delivered - Delivered to recipient at FedEx Ground
- — Delivery exception - Incorrect address - Street name
- — Clearance delay - Import - Detailed broker information is required
- — Clearance delay - Import - All pieces have not arrived at clearance port together
- — Clearance delay - Import - The shipment needs to go through a formal clearance process and is therefore delayed
- — Shipment exception - Unacceptable or incompatible Hazardous material
- — Scheduled delivery updated - We have worked with the shipper to schedule your delivery
- — Clearance delay - Import - A Power of Attorney (POA) or form letter, authorizing FedEx/Broker to clear the shipment on behalf of the importer, is required for clearance
- — Return label link emailed to return sender
- — Shipment exception - Unable to contact recipient for broker info
- — Delivery exception - Retrieved shipment
- — At FedEx origin facility - We are working with the shipper to schedule your delivery
- — Clearance delay - Import - A Personal Effects form or self-clearance is required
- — Delivery option request cancelled
- — On the way - Package to be cleared by FedEx broker
- — At local FedEx facility - We are working with the shipper to schedule your delivery
- — Return label link expiring soon
- — Clearance delay - Import - Import license or permit is required for clearance
- — Shipment exception - Your package is over the size/weight limit
- — Clearance delay - Import - Importer/Consignee supplied CI has not been received
- — Return label link expired
- — Clearance delay
- — Delivery option updated
- — Clearance delay - Import - A detailed commodity breakdown with itemized description and values is required
- — Operational Delay - We're waiting for more packages from your multi-piece shipment
- — Clearance delay - Import - A specialized form/statement from the shipper is required
- — At local FedEx facility - Tendered at FedEx Authorized ShipCenter
- — Scheduled delivery updated
- — Operational Delay - Incorrect Address
- — Delay - The business is experiencing an ongoing strike and cannot receive packages
- — Shipment arriving On-Time
- — Delivery exception - Damaged, handling per shipper instructions
- — Operational Delay - Incorrect address - Apartment/Suite number
- — Hold at location request accepted
- — At delivery
- — Weather Delay
- — Shipment arriving early
- — Delay - Held, unable to collect payment
- — Clearance Delay
- — Delivery option requested - Hold at FedEx Facility request received - Check back later for shipment status
- — Weather Delay - Local weather delay - Delivery not attempted
- — Delivery option requested - Hold at FedEx Office request received - Check back later for shipment status
- — Delivery updated - Airwaybill received without package
- — Delay - Shipment Refused by recipient
- — Delay - A request was made to change this delivery date
- — Delivery exception - FedEx redirected your package to a nearby FedEx location
- — Shipment exception
- — Clearance delay - Export
- — Delay - Adult recipient unavailable (age and required identification vary by country
- — Shipment exception - Shipment weight corrected
- — Weather Delay - Local weather delay, delivery not attempted
- — Local Delay - Local delivery restriction, delivery not attempted
- — At local FedEx facility - Tendered at FedEx Facility
- — Operational Delay - Package part of incomplete shipment
- — Delivery option requested - Hold at FedEx Authorized ShipCenter request received - Check back later for shipment status
- — Operational Delay - No attempt made, delivery scheduled for next business day
- — On the way - Tendered to authorized agent for final delivery
- — Delay
- — Delivery option requested - Hold at FedEx OnSite request received - Check back later for shipment status
- — Delay - Unable to contact recipient for broker info
- — Delay - Local delivery restriction - Delivery not attempted
- — Delay - Unacceptable or incompatible Hazardous material
Tracking package of FedEx
With the use of our tracking form you can easily check the status of your package. Also if you want to tracking FedEx and get your package location updates to your e-mail, you can Register on our website.
FedEx — is not the only postal service that you can track at PackageRadar. See full list of postal services available.
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