What this status means

"Arrived at linehual office" is the courier's spelling of "linehaul office". Linehaul is the long-distance leg of a parcel's journey. The message means your parcel has reached a transport or sorting point after leaving the country or region it was sent from. It is not yet at your local delivery depot.

Is my package delayed?

No. This message by itself is normal and is not an exception. It usually appears right after the parcel has left the departure country, and it is a routine step on the way to customs and onward delivery. Only if the tracking stops updating for longer than the previous steps took is it worth paying attention.

What happens next

Customs is the most common next stage. The most frequent next messages are:

  • "Import customs clearance complete" (about a third of cases)
  • "Arrived at customs" (almost a quarter)
  • "Import clearance start"

Less often, the parcel is handed to a postal service or moves on to another transit point.

What you can do

  • Wait and keep checking the tracking history. Customs steps can take longer than the earlier ones.
  • If the status does not change for longer than usual, contact the seller or marketplace first.
  • Have your tracking number and order details ready when you write.
  • Check that your delivery address and phone number in the order are correct, and be prepared to pay import duties if your country charges them.

Previous status updates:

Next status updates:


Other Aliexpress Standard Shipping statuses associated with «in transit - arrived at the waypoint»


Tracking package of Aliexpress Standard Shipping

With the use of our tracking form you can easily check the status of your package. Also if you want to tracking Aliexpress Standard Shipping and get your package location updates to your e-mail, you can Register on our website.

Aliexpress Standard Shipping — is not the only postal service that you can track at PackageRadar. See full list of postal services available.