What this status means
"Customs clearance exception" is a message from Aliexpress Standard Shipping, tracked through Cainiao. It means a customs check, either when the parcel leaves the origin country or when it arrives at the destination, did not go through smoothly. Customs may need more information, a document may be missing, or the parcel may be held for inspection. The parcel is usually at a customs facility or in a sorting centre near the border.
Is my package delayed?
This is an exception, not a routine step. It does not always mean a serious problem, and many parcels carry on afterwards. Still, it can add delay, and a smaller share of parcels end up refused or destroyed after it.
What happens next
Most often the parcel moves on to a departure message, such as "Leaving from departure country/region" (about a third of cases) or "Left from departure country/region" (about a fifth). Others reach a linehaul office or complete import customs clearance. Less often, the next update says the package may be for commercial use (about one in ten) or that it will be destroyed because customs clearance failed (about seven in a hundred).
What you can do
- Wait and keep checking the tracking history. Many of these clear without any action from you.
- If the status stays the same for longer than the previous steps took, message the seller through the marketplace.
- Have your tracking number, order number and the delivery address ready.
- If the next update mentions commercial use or destruction, contact the seller promptly, as you may need to provide documents or ask for a refund or reshipment.
Previous status updates:
- Export clearance success 106
- Leaving from departure country/region 84
- Arrived at linehual office 80
- Import clearance start 57
- Left from departure country/region 25
- We're inspecting your order 12
- Arrived at departure transport hub 12
- Паспортные данные собраны10
- Прибыло на таможню6
- Recipient's information is incorrect/incomplete 5
Next status updates:
- Leaving from departure country/region 117
- Left from departure country/region 81
- Package contains items that may be for commercial use 36
- Arrived at linehual office 32
- Import customs clearance complete 30
- Parcel will be destroyed due to customs clearance failure 24
- Personal information hasn't been corrected,customs agent attempted to reach you by call 22
- Export customs clearance started 11
- Parcel will be return due to customs clearance failure 7
- Package details sent ahead to customs 6
Other Aliexpress Standard Shipping statuses associated with «misc»
- — updated pickup point
- — В связи с высокой загруженностью локера ваш заказ будет доставлен в другой ближайший пункт выдачи
- — Recipient's information is incorrect/incomplete
- — Personal information hasn't been corrected,customs agent attempted to reach you by call
- — Declared package value is too low
- — Awaiting the recipient to update delivery information
- — Customs clearance failure. Customs fee hasn't been paid
- — Overdue parcels
- — Other reasons
- — Delivery information updated,Re-deliverd to new address
- — Oversize
- — Таможенное оформление,Возврат разрешен
- — Досылка почты,Запрещено САБ
- — Order has been packed into a large shipment and ready for the delivery company to pick up
- — Delivery company has picked up the large shipment
- — Delivery method updated to self-pickup
- — Бронирование интервала доставки,Назначен интервал доставки при поступлении в место вручения
- — Обработка,Ячейка почтомата забронирована
- — Abnormal electronic shipment info received by import customs,Recipient's information is incorrect/incomplete
- — Routing time out
- — Импорт международной почты,Поступило не приписано
- — Customs clearance failure. Personal information hasn't been provided
- — Delivery details updated
- — Отказ от бронирования интервала доставки,Техническая причина
- — Таможенное оформление,Отказ в выпуске по решению должностного лица
- — Изменение (перебронирование) интервала доставки,Перенос по согласованию с клиентом
- — Guidance of correcting your personal data was sent by SMS of customs agent
- — Package not yet arrived in local destination/destination country
- — Due to the high overload of the locker, your order will be delivered to alternative pick-up point nearby
- — Parcel will be sent out directly from consolidation warehouse
- — IIntellectual property rights problem
- — Package not accepted by sorting center
- — Order contains items which might not be for personal use
- — Package is held temporarily
- — Изменение (перебронирование) интервала доставки,Перенос по инициативе Почты России
- — A preferred location was designated as a reception option for this shipment
- — Recipient city and postcode not match
- — Delivery details updated,Delivery address updated
- — buyer updated address
- — Передача на временное хранение
- — preMainCode
- — In Transit, Arriving On Time
- — Отказ от бронирования интервала доставки,Самостоятельный забор
- — Geolocation is not found
- — Обработка,Истекает срок хранения (остался 1 день)
- — Delivery information updated,Service level changed
- — Package is oversized
- — Обработка,Истек срок хранения
- — Обработка,Передано в клиентский зал
- — Delivery information updated,Delivery time changed
- — Возврат,Отказ адресата
- — Обработка,Уточнение адреса
- — Обработка,Продление срока хранения
- — Recipent uncontactable
- — Обработка,Изъято из почтомата
- — QUALITY INSPECTION FAILED
- — Info Constraint：Receiver Address
- — Geolocation was found by zipcode
- — Неудачная доставка в АПС,Размер открывшейся ячейки меньше размера отправления
- — Recipent uncontactable by customs/customs agent
- — Package details don't match the declaration document
- — Waiting for a flight
- — No logistic lane available
- — Hand over to airline failure
- — Досылка почты,Превышение габаритных размеров
- — Поступило приписано
- — Info Problem：Weight and volume difference
- — Досылка почты,Выбытие адресата по новому адресу
- — Abnormal electronic shipment info received by import customs
- — Счет отсутствует
- — Возврат,Запрещено САБ
- — Таможенное оформление,Досмотр завершен
- — Отказ в резервировании ячейки АПС
- — Order canceled
- — Prohibited items,destroyed in sorting center
- — Получатель переадресовал на ПВЗ (поворная доставка)
- — New delivery address stated
- — The shipment will be forwarded to the chosen Packstation
- — Package contains dangerous goods classified by the logistic provider, delivery might be delayed
- — Awaiting buyer update address, Bad internet connection
- — Невручение,Изъято
- — Груз прибыл на границу
- — Notice of Arrival
- — Failed delivery to locker due to abnormal reason, please wait patiently, Cainiao is processing now
- — Обработка,Вынужденная переадресация отправлений в ОПС
- — Прибытие посылки в Москву ожидается через 3 - 7 дней
- — PENDING RECIPIENT PASSPORT DATA
- — EXPECTED DELIVERY DATE UPDATED
- — Info Constraint：Zip-code
- — Depart from sorting center failure, wrong phone number
- — An SMS was sent to the addresse and the item will be forwarded to the postal unit for delivery
- — ПВЗ закрыт(повторная доставка)
- — Таможенное оформление,Требуются результаты осмотра
- — Другая причина
- — Недостача,При приеме с транспортного средства
- — Depart from sorting center failure, Address is unknown/wrong
- — General products including electrified item
- — Pickup success
- — Package retained by the competent authority
- — Продление срока выпуска таможней,Счет отсутствует
- — Прибытие посылки в Москву ожидается через 7 - 10 дней
- — Item presentation notification sent
- — Customs clearance information submitted to the destination customs
- — Awaiting buyer update address, locker is unavailable
- — Awaiting buyer update address, Parcel oversize
- — Electronic customs cleared
- — Delivery may be delayed by one day
- — Delivery information updated,Wrong address
- — Parcel damaged
- — Awaiting buyer update address, Locker location is changed
- — Awaiting buyer update address, No empty cells
- — Customer enquiry lodged
- — Oversize or overweight
- — over size
- — Info Constraint：Sender Name
- — city:Friedewald
- — Package Damage
- — Досылка почты,Истечение срока хранения в почтомате
- — Overweight
- — RECIPIENT PASSPORT DATA COLLECTED
- — Invoice delivered
- — Pickup point is currently closed
- — city:Bad Rappenau
- — REGISTER COLLECTED, Посилка підготовлена до відвантаження відповідно до обраних послуг клієнтом
- — Restricted item - Fragile
- — The parcel was oversized and will be delivered to the receiver’s pickup point
- — Delivery method changed
- — Addressee requests delivery at DHL Servicepoint
- — A second notice was left for the addressee
- — buyer updated pickup point
- — Не удалось дозвониться до отправителя
- — ПВЗ обновлен покупателем
- — Получатель изменил датувремя доставки (повторная доставка)
- — Получатель не отвечает на телефонн
- — Получатель уведомлен, посылку заберёт
- — Package contains restricted item: Drones. Gross package weight exceeds 4kg
- — Package not accepted by sorting center,Volume weight exceeds actual weight，needs to be charged based on the volumetric weight
- — Over Weight or Volume
- — ETA of delivery
- — Held in facility-Due to order intercept
- — Awaiting buyer update address, Technical error
- — Moved, Left no Address
- — Redirect to PUDO for free
- — updated address
- — Обработка,Истекает срок хранения в почтомате
- — Outbound failure in sorting center,Item damaged
- — Not scheduled successfully
- — Info Constraint：Sensitive Item information
- — Process completed for departure (Electronic customs information submitted)
- — city:Langenhagen
- — Insufficient Address
- — The recipient has selected a Packstation as the new delivery address
- — Special shape package
- — We have redirected your parcel to a pickup point. Please wait until the parcel is ready for pickup – we will send you an email or SMS at that time
- — Истекает срок хранения в почтомате
- — Недостача,Отсутствие в ёмкости
- — 427561 починок. Пажман, Трактовая ул, 9
- — Досылка почты,Передача на временное хранение
- — Customer change delivery address （return/second attempt）
- — Preferred location/neighbor
- — Отгружено со склада возврата
- — The declared value is too low
- — Таможенное оформление,Требуется предъявление в ТО
- — Addressee requests delivery at a different day
- — Initiation of parcel’s unreachability when hand over to line-haul or airline
- — There is a preferred location/neighbour for this item
- — The consignee completed redirection process to PUDO (eCommerce System)
- — Delivery address is incorrect
- — Delivery Redirected
- — Передано перевозчику
- — Неудачная доставка в АПС,АПС не работает
- — 665917 п ж/д ст. Ангасолка, Заводская ул, 7
- — Waiting for the flight to take off
- — Incompelete recipient name and phone number
- — We deliver your shipment at a DHL ServicePoint
- — Отправитель перенес забор на другую дату
- — Превышение габаритных размеров
- — Object received by the post office in the destination with damaged packaging
- — Overdue parcel take out failure
- — Order is being repacked
- — city:Hückelhoven
- — Неудачная доставка в АПС,К АПС нет доступа
- — An SMS was sent to the addressee
- — Ultralight
- — updated pickup point due to tech issue from original carrier
- — Возвращен на склад доставки
- — Processing delay at sorting center,General products including electrified item
- — awaiting buyer update address
- — Передано спецперевозчику
- — Delivery information updated,Self pick up
- — Таможенное оформление,Требуется досмотр
- — Истекает срок хранения (остался 1 день)
- — Не дозвононились до получателя (возврат / повторная доставка)
- — Отмена,Ошибка оператора
- — Получатель изменил адресс доставки (повторная доставка)
- — Processing issue at sorting center
- — Досылка почты,Истечение срока хранения в АПС
- — Awaiting buyer update address, Other reasons
- — Возвращен на склад в городе отправителя
- — Таможенное оформление,Отказ в автоматическом выпуске
- — We sent the recipient a text message about the item
- — Your parcel will be delivered to the addressee's choosen pick-up location
- — Failed delivery to locker
- — Preferred day ordered
- — Ячейка почтомата забронирована
- — Carrier update, Carrier note: Last-mile delivery forecast
- — inspection by The National Telecommunications Agency（ANATEL）
- — Redelivery Scheduled for Next Business Day
- — Import Terminated
- — Адресс клиента выходит за пределы зоны доставки
- — There is no record for a consignment with this posting number
- — Delivery request received
- — Processing delay at sorting center,Volume weight exceeds actual weight，needs to be charged based on the volumetric weight
- — Временное хранение,Нероздано
- — Blurry/damaged label
- — Rescheduled to Next Delivery Day
- — The shipment has been delivered directly from the parcel center to the business customer
- — Доставляется на адрес
- — Carrier update, Carrier note: [CN 999077] Таможенное декларирование,Данные от торговой площадки получены
- — Посылка прибудет в Москву 18 ноября
- — Mail notification
- — Временное хранение,Невостребовано
- — Доставка невозможна
- — Поступление на временное хранение
- — Intellectual property rights problem
- — Label Problem
- — Info Constraint：Seed
- — 超大超大
- — VAT on the shipment has been paid at the time of purchase. Posti will handle the customs declaration on your behalf
- — Получено назначенным оператором
- — Info Constraint：Phone Number
- — The freight handler collected the shipment at the airport
- — Продление срока выпуска таможней
- — Истек срок хранения
- — Обработка назначенным оператором
- — Awaiting buyer update address, Overdue parcels
- — Awaiting buyer update address, Shop is closed
- — Awaiting payment from the recipient
- — Package held temporarily
- — Досылка почты,Дефектность отправления
Tracking package of Aliexpress Standard Shipping
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