UPS

The service selected is not available to this destination address. This has delayed delivery / Your package was upgraded to a new service level

UPS tracking parcel

What this status means

UPS could not use the delivery service chosen when the label was created, because that service does not reach your address. UPS has moved the parcel to a different service level that does. The parcel is in the UPS network and is being rerouted, not lost.

Is my package delayed?

This message is an exception, not a routine scan. The text itself says the change has delayed delivery, so the original delivery estimate may no longer hold. The upgrade is meant to get the parcel to you, but it does not guarantee a new date.

What happens next

The parcel should continue through the UPS network under the new service level. Expect new scans as it moves on, followed by an out-for-delivery scan on the final leg. The tracking page may show an updated delivery date once the new service is applied.

What you can do

  • Keep checking the tracking history for new scans and an updated estimate.
  • Check that the delivery address, postcode and any apartment or unit number are correct.
  • If nothing changes for longer than the previous steps took, contact the seller first, then UPS.
  • Have your tracking number and order details ready when you contact them.

Other UPS statuses associated with «misc»


Tracking package of UPS

With the use of our tracking form you can easily check the status of your package. Also if you want to tracking UPS and get your package location updates to your e-mail, you can Register on our website.

UPS — is not the only postal service that you can track at PackageRadar. See full list of postal services available.