UPS

We'll contact the sender or receiver about this delivery

UPS tracking parcel

What this status means

UPS has run into something on this delivery that it cannot settle on its own, so it is contacting the sender or the receiver. The parcel is still in UPS's network, usually at a local facility or on a delivery vehicle. The message often follows a failed delivery attempt or a problem with payment, such as import charges or cash on delivery that could not be collected.

Is my package delayed?

This is an exception, not a routine scan. It does not always mean a serious problem, but the parcel is not moving normally until the issue is cleared. Expect a hold-up of some kind.

What happens next

In about two thirds of cases the next step is a warehouse scan, which means the parcel is back in the sorting flow. Less often, UPS records that import charges have been paid or billed, followed by a new delivery attempt. Sometimes the same message appears again while the issue is still open.

What you can do

  • Wait and keep checking the tracking history for a new scan.
  • Check whether you were asked to pay import charges or a cash-on-delivery amount, and whether your address and phone number are correct.
  • If the status does not change and the wait feels longer than usual, contact UPS, or the seller if you are not the one who ordered.
  • Have your tracking number and order details ready when you call.

Previous status updates:

Next status updates:


Other UPS statuses associated with «misc»


Tracking package of UPS

With the use of our tracking form you can easily check the status of your package. Also if you want to tracking UPS and get your package location updates to your e-mail, you can Register on our website.

UPS — is not the only postal service that you can track at PackageRadar. See full list of postal services available.