Your package is pending release from a Government Agency. We'll notify the receiver or sender if information is needed. / We've contacted the receiver status of UPS package tracking service

What this status means

The parcel has reached the country it is being imported into, and a government agency, usually customs, is checking it before UPS can move it on. It is held at a UPS facility or a clearing point, not lost. The second half of the message, "We've contacted the receiver", means UPS has already reached out to the recipient or will do so if it needs something.

Is my package delayed?

This is a normal step for international parcels, but it is an exception to the regular flow, so a hold here can make delivery take longer than the previous steps. The message alone does not point to a problem. Most often the next update says the parcel has been released by a government agency. Sometimes the same message simply repeats while the check continues.

What happens next

Most often, the parcel is released and UPS continues it toward delivery.
In some cases the message repeats while the review goes on.
Occasionally the parcel moves to a clearing agency to await final release.
If information is missing, UPS contacts the receiver or the sender.

What you can do

Keep checking the tracking history and wait for the release update.
Watch your email, phone and UPS messages. If UPS asks for details, such as an invoice, an ID or a description of the contents, reply quickly, since delays often come from missing information.
Be prepared to pay import duties or taxes if they are requested.
If the status stays the same for longer than usual, contact UPS or the seller with your tracking number and order details.

Previous status updates:

Import Scan ³
On the Way, Your package is pending release from a Government Agency. We'll notify the receiver or sender if information is needed. / We've contacted the receiver³
Arrived at Facility ¹
Your package is pending release from a Government Agency. We'll notify the receiver or sender if information is needed. / We've contacted the receiver ¹

Next status updates:

On the Way, Your package has been released by a government agency ³
On the Way, Your package is pending release from a Government Agency. We'll notify the receiver or sender if information is needed. / We've contacted the receiver²
Your package has been released by a government agency ¹
The package is at the clearing agency awaiting final release ¹
Your package is pending release from a Government Agency. We'll notify the receiver or sender if information is needed. / We've contacted the receiver ¹

Other UPS statuses associated with «misc»

Tracking package of UPS

With the use of our tracking form you can easily check the status of your package. Also if you want to tracking UPS and get your package location updates to your e-mail, you can Register on our website.

UPS — is not the only postal service that you can track at PackageRadar. See full list of postal services available.