UPS

The receiver is not listed in the building directory. We are attempting to update this information

UPS tracking parcel

What this status means

The UPS driver reached the building but could not find the recipient's name or unit in its directory or buzzer list, so the package could not be handed over. The parcel is usually still with the driver or has gone back to the local UPS facility. UPS is trying to correct the delivery details.

Is my package delayed?

This is an exception, not a routine step. It means a delivery attempt has stalled, so the package is probably delayed. It does not mean the package is lost. The message often repeats while UPS works on the address, and in some cases the delivery is rescheduled after the address is fixed.

What happens next

The outcome varies. Often the same message appears again while UPS keeps working on it. Other possible updates are that the address was corrected, that delivery instructions were received from you, that the delivery will be rescheduled, or that an address change was applied. If the address cannot be resolved, the package may be returned to the sender.

What you can do

  • Check that the name, unit or apartment number and building details on the order are correct and match what is on the door or directory.
  • Provide delivery instructions to UPS, such as the unit number, an entry code or the name shown on the buzzer.
  • Ask UPS to change the address if it is wrong. Have your tracking number ready.
  • If nothing changes or a return is announced, contact the seller with your order details.

Previous status updates:

Next status updates:


Other UPS statuses associated with «misc»


Tracking package of UPS

With the use of our tracking form you can easily check the status of your package. Also if you want to tracking UPS and get your package location updates to your e-mail, you can Register on our website.

UPS — is not the only postal service that you can track at PackageRadar. See full list of postal services available.