UPS

Your package arrived at Import without prior notification. UPS is working to resolve the issue. / Your delivery will be rescheduled

UPS tracking parcel

What this status means

The parcel has reached UPS's import stage in the destination country, but UPS did not receive the usual electronic shipment details from the sender or the earlier carrier before it arrived. Without that information, UPS cannot process the parcel for customs and onward delivery straight away. The parcel is physically at a UPS import facility, and UPS is sorting out the missing details.

Is my package delayed?

This is an exception, not a routine step. The parcel is safe, but it cannot move on until the missing information is resolved, and the message says delivery will be rescheduled. So some delay is likely, and it may take longer than the earlier steps of the journey.

What happens next

Once UPS has matched the parcel with its shipment details, it can go through customs clearance if that applies. After that it should be sorted and moved toward a local delivery facility. A new delivery date is then set, and the tracking history should show the updated step.

What you can do

  • Wait and keep checking the tracking history, as UPS is already working on the issue.
  • If the status does not change for longer than usual, contact UPS and have your tracking number ready.
  • If it still does not move, ask the seller to confirm the shipping details they gave UPS, and have your order details at hand.
  • Be ready to pay customs duties or provide extra information if UPS asks for it.

Other UPS statuses associated with «misc»


Tracking package of UPS

With the use of our tracking form you can easily check the status of your package. Also if you want to tracking UPS and get your package location updates to your e-mail, you can Register on our website.

UPS — is not the only postal service that you can track at PackageRadar. See full list of postal services available.