The shipment description or contents do not qualify as a ‘document’ under the import country’s regulations status of UPS package tracking service

What this status means

UPS has flagged that the shipment was sent as a "document" (a letter or paper-only item), but its description or contents do not meet the destination country's definition of one. Documents often get lighter customs handling, so UPS has to treat this parcel as a regular shipment. It is a customs classification note, and the parcel is usually in a UPS facility or in transit when it appears.

Is my package delayed?

This is an exception, not a routine scan. It does not mean the parcel is lost or returned. It can add a pause while UPS sorts out the paperwork or the shipment type. In most cases the next scan is an arrival at a facility, so the parcel often keeps moving.

What happens next

Most often the next step is an arrival scan such as "We have your Package, Arrived at Facility", in about two fifths of cases. Other parcels show an export scan or a departure from a facility. Sometimes a hold is placed and later cleared with a message saying the requested information has been obtained and the hold has been resolved.

What you can do

Wait and keep checking the tracking history for new scans.
If nothing changes for longer than the previous steps took, ask the sender to check how the contents were described on the shipping paperwork.
Contact UPS if it asks for extra information. Have your tracking number and order details ready.
Be aware that customs duties or taxes may apply, since the item is treated as goods rather than documents.

Previous status updates:

Label Created, Shipper created a label, UPS has not received the package yet ⁴
Export Scan ²
On the Way, The shipment description or contents do not qualify as a ‘document’ under the import country’s regulations²
Arrived at Facility ¹
We have your Package, Arrived at Facility ¹
Departed from Facility ¹
Shipment forwarded by UPS under tracking number¹
The shipment description or contents do not qualify as a ‘document’ under the import country’s regulations ¹
Shipper created a label, UPS has not received the package yet ¹

Next status updates:

We have your Package, Arrived at Facility ⁶
Export Scan ¹
On the Way, Export Scan ¹
Arrived at Facility ¹
Departed from Facility ¹
The information requested has been obtained and the hold has been resolved ¹
The shipment description or contents do not qualify as a ‘document’ under the import country’s regulations ¹
We have your Package, Pickup Scan ¹
On the Way, The shipment description or contents do not qualify as a ‘document’ under the import country’s regulations¹

Other UPS statuses associated with «misc»

Tracking package of UPS

With the use of our tracking form you can easily check the status of your package. Also if you want to tracking UPS and get your package location updates to your e-mail, you can Register on our website.

UPS — is not the only postal service that you can track at PackageRadar. See full list of postal services available.