UPS

The address label became detached from the package. The sender will be notified

UPS tracking parcel

What this status means

UPS found a parcel whose address label had come off, so it could not read where the parcel is going. The parcel is in UPS's network, most likely at a sorting facility or on a vehicle, and the sorting staff cannot route it until it is identified. UPS says it will notify the sender.

Is my package delayed?

This is an exception, but not necessarily a serious one. A lost label can slow the parcel down while UPS works out what it is. In the cases we see, the parcel often moves on afterwards, with a scan such as "Arrived at Facility" or "Departed from Facility". That suggests it was identified and put back into the normal flow. A longer gap than usual between scans is possible, though.

What happens next

  • UPS identifies the parcel, for example from its barcode, a paper inside, or the sender's records, and attaches a new label.
  • The parcel is scanned again at a facility and continues toward you.
  • If UPS cannot identify it, it may be held while the sender is contacted.

What you can do

  • Wait and keep checking the tracking history for a new scan.
  • If nothing changes for longer than the previous steps took, contact the seller first. UPS notifies the sender, so the seller may know more.
  • Have your tracking number, order details and delivery address ready.
  • If the seller cannot help, ask UPS to trace the parcel.

Previous status updates:

Next status updates:


Other UPS statuses associated with «misc»


Tracking package of UPS

With the use of our tracking form you can easily check the status of your package. Also if you want to tracking UPS and get your package location updates to your e-mail, you can Register on our website.

UPS — is not the only postal service that you can track at PackageRadar. See full list of postal services available.