UPS could not find your parcel at the moment it was scanned or searched for. It is a general notice, not a named stage of the journey. The wording suggests someone, often the sender, asked UPS to change something, such as redirecting or intercepting the parcel, and UPS could not find it to act on that request. The parcel may be between facilities, on a vehicle, or waiting to be scanned.
This message is an exception, not a routine step. It does not prove the parcel is lost, since parcels sometimes go unscanned while moving. But if a request was made and UPS cannot find the parcel, a delay is possible. Treat it as a reason to watch closely, not as a confirmed problem.
UPS keeps looking for the parcel and tries to carry out the request if it is still in transit. Once the parcel is found, a normal scan should appear and the tracking history should continue. If it is not found, the status may stay unchanged for longer than the previous steps, and UPS may open a search.
With the use of our tracking form you can easily check the status of your package. Also if you want to tracking UPS and get your package location updates to your e-mail, you can Register on our website.
UPS — is not the only postal service that you can track at PackageRadar. See full list of postal services available.