UPS

UPS is contacting the sender to confirm accurate product value. Awaiting response from sender to submit for clearance

UPS tracking parcel

What this status means

The parcel is an international shipment that has reached the customs clearance stage. UPS needs the sender to confirm the value of the goods, because the declared value looks unclear or needs checking. UPS has asked the sender and is waiting for an answer before it can submit the parcel to customs. The parcel is usually being held at a UPS facility in the meantime.

Is my package delayed?

This is an exception, not a routine scan. The parcel cannot move on until the sender replies, so it will be held for as long as that takes. If the sender is slow to answer, the wait will be longer than the previous steps. It does not mean the parcel is lost or will be returned.

What happens next

Once the sender confirms the value, UPS submits the parcel to customs for clearance. After customs releases it, the parcel goes back into the normal network and moves toward delivery. Customs may still ask for more information or request duties or taxes before release.

What you can do

  • Keep checking the tracking history for a new update.
  • Contact the seller and ask them to answer UPS quickly with the correct invoice value.
  • If nothing changes for longer than you would expect, contact UPS with your tracking number.
  • Have your order details and the invoice or receipt ready. Be prepared to pay import duties or taxes if they are requested.

Other UPS statuses associated with «misc»


Tracking package of UPS

With the use of our tracking form you can easily check the status of your package. Also if you want to tracking UPS and get your package location updates to your e-mail, you can Register on our website.

UPS — is not the only postal service that you can track at PackageRadar. See full list of postal services available.