UPS

The driver was unable to collect funds on the final delivery attempt. / The package is undeliverable and is in the process of being disposed of according to the local guidelines

UPS tracking parcel

What this status means

UPS tried to deliver the parcel for the last time and the driver could not collect a payment due on delivery. This is usually a cash-on-delivery amount, or duties and taxes owed. The parcel is now marked undeliverable. UPS says it is being handled under local disposal guidelines, which is standard wording for parcels that cannot be delivered. The parcel is back in UPS's hands, not at your door.

Is my package delayed?

This is an exception, not a routine step. The delivery has failed, and the parcel will not arrive unless the payment or address issue is sorted out. The wording sounds final, but it does not always mean the parcel is destroyed. In the few cases we have seen, the next updates were a corrected address, a return to a warehouse, or a further failed delivery. Nothing is guaranteed.

What happens next

  • UPS may contact the sender or the receiver about the delivery.
  • The address may be updated and the parcel sent out again.
  • The parcel may be scanned at a warehouse while UPS decides what to do.
  • Another "unable to deliver" notice may follow if the problem is not resolved.

What you can do

  • Check your tracking page again for new updates, and watch for messages from UPS by email, text or phone.
  • Contact UPS soon, rather than waiting for the parcel to move on its own. Have your tracking number and order details ready, and ask what payment is outstanding and whether delivery can be tried again.
  • Contact the seller too. They can confirm the amount due, correct the address, or arrange a resend or refund.
  • Check that your address and phone number on the order are complete and correct.

Previous status updates:

Next status updates:


Other UPS statuses associated with «misc»


Tracking package of UPS

With the use of our tracking form you can easily check the status of your package. Also if you want to tracking UPS and get your package location updates to your e-mail, you can Register on our website.

UPS — is not the only postal service that you can track at PackageRadar. See full list of postal services available.