UPS

The receiver doesn't accept C.O.D.s and refused the delivery / We will contact the sender

UPS tracking parcel

What this status means

UPS tried to deliver a cash-on-delivery (C.O.D.) parcel, meaning payment was due when it arrived. The person at the delivery address refused it because they do not accept C.O.D. shipments. The parcel is back in UPS's hands, and UPS is now contacting the sender to decide what to do with it.

Is my package delayed?

This is an exception, not a routine step. The delivery will not go ahead as planned. The parcel is unlikely to be delivered unless the payment arrangement changes or the sender gives UPS new instructions.

What happens next

UPS waits for the sender's instructions. Usually the parcel is returned to the sender, though the sender may instead ask for another delivery attempt or a different payment arrangement. Tracking may show a return or a new instruction once the sender responds. The wait for that response can be longer than the previous steps.

What you can do

  • Check that the delivery was refused on your behalf. If it was a mistake, contact the sender quickly.
  • If you want the parcel, ask the sender to arrange a different payment method and to tell UPS to try delivery again.
  • If you do not want it, no action is needed. Keep an eye on tracking for the return.
  • If the status does not change for longer than usual, contact UPS or the seller with your tracking number and order details ready.

Other UPS statuses associated with «misc»


Tracking package of UPS

With the use of our tracking form you can easily check the status of your package. Also if you want to tracking UPS and get your package location updates to your e-mail, you can Register on our website.

UPS — is not the only postal service that you can track at PackageRadar. See full list of postal services available.