UPS

The apartment number is either missing or incorrect. This may delay delivery. We're attempting to update the address / We're unable to contact the receiver

UPS tracking parcel

What this status means

UPS could not complete the delivery address because the apartment, unit or suite number is missing or does not match what the building has on record. The parcel is in UPS's network, usually at a local facility or on a delivery vehicle. The second part of the message says UPS is either trying to correct the address or has not been able to reach the receiver to confirm it.

Is my package delayed?

This is an exception, not a routine step. UPS says itself that delivery may be delayed. How long depends on how quickly the address is confirmed, so the delay may be short or longer than usual.

What happens next

If UPS can confirm or fix the apartment number, the parcel goes back out for delivery and the tracking history should show a new scheduled or out-for-delivery update. If UPS cannot reach you or settle the address, the delivery may be attempted again, held at a facility, or returned to the sender.

What you can do

  • Check the delivery address on your order for a missing or wrong apartment number.
  • Answer any call, text or email from UPS, as the message mentions contact with the receiver.
  • If the address is wrong, tell the seller and contact UPS with your tracking number and the correct address.
  • If tracking does not move on, ask the seller to start a trace, and have your order details ready.

Other UPS statuses associated with «misc»


Tracking package of UPS

With the use of our tracking form you can easily check the status of your package. Also if you want to tracking UPS and get your package location updates to your e-mail, you can Register on our website.

UPS — is not the only postal service that you can track at PackageRadar. See full list of postal services available.